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Johannesburg West 1 BrandCategory Finance & Strategy 1 Apply now Job no: 521079
Brand: Flight Centre Travel Group
Work type: Full time
Location: Johannesburg West
Categories: Finance & Strategy
Are you passionate about finance and seeking an exciting opportunity in a dynamic travel industry? Flight Centre Independent (FCI) is looking for a dedicated Debtors Controller to join our team! As a Debtors Controller, you will play a pivotal role in managing our financial operations, ensuring efficient debt collection processes, and contributing to the success of our organization.
As a Debtors Controller for Flight Centre Independent you will be responsible for the management of the FCI Debtors book, reconciliation, and queries in line with the departments 'policies, processes & controls in an efficient manner that manages the inherent debtors' risk.
The role is specifically for Flight Centre Independent Unbranded but can be extended to any relevant structures within the brand.
This requires ownership of the debtor's cycle and credit control within the relevant FCI pillars, ensuring that the clients payment terms are adhered to, and monies owed are collected on time. Credit limits must be managed to protect the business from risk.
Enhance the client experience by ensuring timeous and accurate billing and receipting of payments. Ensure that queries are resolved with a sense of urgency and regular feedback is provided to the business on the performance and health of the debtor's book.
Raise customer fees and rebates monthly and as required. Close off Protas month end by ensuring all entries are posted in the general ledger and then closing and opening periods. Flag integration errors with the Protas support team.
Primary duties and responsibilities Customer Debt Management Managing the debtors ageing by preparing statements and supporting schedules and ensuring client payments are allocated on time.Ensure transactional fees are correctly set up and are invoiced to the clients as per their agreements.Ensure any other fees such as facility fees/Late payment fees etc. are correctly calculated and invoiced to the clients in line with their agreements.Manage clients credit terms including providing support with schedules and queries.Ensure that all credit card customers are swiped daily and declines actively managed in a timeous manner to avoid risk.Prepare biweekly and final month end commentary packs related to the debtors ageing. Commentary should be provided for debtors with no credit limits, credit limit breaches,Weekly review of credit limits for all clients and active management of ensuring payments are received to maintain customer accounts within approved limits.Actively follow up on aged accounts and ensure all relevant stakeholders are informed of progress.Managing queries timeously (within 2 days) to reduce the write off risk to the Company and ensure customer satisfaction.Proactively communicate any risks identified on your accountsStakeholder relationships/Business Partnering Query management with all stakeholders ensuring the agreed deliverables and turn-around times are adhered to.Ability to present ideas and scenarios simply, in writing and verbally.This is the go-to role for any FCIU queries.Ensure support tickets are closed timeously but no later than 48 business hours from receiving a query.Team Responsibilities Ad-hoc duties to support the Finance Team as and when required. Provide quality service to our internal clients and act as a point of reference for support team and supplier queries.Ensure handovers are done when you go on leave.Support with audit samplesEnsure you are fully contactable via various communication mediums during business hours. Experience: Proven minimum 5 years working experience as a Debtors controller where qualifications are not present; – preference will be given to candidates with recent customer experience.
Solid and proven understanding of bookkeeping, accounting and accounts receivable principles- preference will be given to candidates with accounting certifications or similar qualifications;
An understanding around the accounts payable function and how transactions interlink with each other; i.e. asking to credit note an invoice for a client has an impact on the supplier side/cash side it's vital that in this role the full picture is understood;
Intermediate level of Excel- higher levels of excel expertise will be given preference in this role;
System understanding and ability to use Microsoft office for presentations and reports;
Legal experience or sound knowledge of the legal framework governing out of term accounts is advantageous.
Excellent communication skills with English as the primary language this extends to all forms of communication (written/telephonic/emails and verbal interactions);
Customer service orientation with strong interpersonal skills and negotiation skills;
Proven track record of being accurate, deadline driven and detail oriented;
Strong time management – flexible and able to balance multiple priorities;
Able to accurately reconcile and actively resolve complex statements;
If you're ready to take the next step in your finance career and be part of a dynamic team, apply now to join Flight Centre Independent (FCI) as a Debtors Controller! Don't miss out on this exciting opportunity to shape the financial future of a leading travel organization.
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