Doyou want to join us in helping to fight the world's most threatening diseasesand enabling access to care for more people around the world? At SiemensHealthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.Weoffer you a flexible and dynamic environment with opportunities to go beyondyour comfort zone to grow personally and professionally. Sound interesting? Thencome and join our global team as Field Service Engineer, based in Kwa-Zulu Natal, SouthAfricaThe Field Service Engineer HW (FSE Hardware) is theprimary contact for Varian Medical Systems (VMS) customer service and repairneeds ensuring that our customers' equipment always operates efficiently. TheFSE is responsible for troubleshooting, repairing, installing, upgrading andperforming preventative maintenance on all designated VMS equipment accordingto instructions and company guidelines, each FSE operates in a designated fieldservice territory and represents VMS, this role will be based in the Johannesburgarea, with some travel to other distributor-based countrieshandled by Varian's Field Service Team in Africa.Yourtasks and responsibilities: Troubleshoot, diagnose and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines. Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion. Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives. Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels. Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VMS procedures. Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills. An overall understanding of customer care and experience management essentialYourqualifications and experience:Minimum Required Skills and Knowledge Medical Device experience is preferable Electrical and/or Mechanical Engineering, test equipment used for verification/checkout and calibration of electronic equipment. Limited use and/or application of technical documentation, standards, principles, concepts, and techniques in the field. Basic computer usage and debugging skills Fundamental knowledge of delivery system networks and networking techniques. Basic understanding of imaging systems Capable of performing routine maintenance such as follow ups, PMIs and minor STBs Basic accelerator theory knowledge.Other Desired Skills and Knowledge BSC; BTech; BEng - in Electrical Engineering is essential Be able to interpret customer concerns and translate to machine issue. Understand and utilize the escalation process to Senior FSE, Management, NTS, PSE, Applications Required Certifications and Training Excellent fluency in English, verbal and written, required, Fluency in other languages would be a plus but not mandatory. Software and computer skills are required Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with SAP or equivalent ERP product and productivity software desired. Willingness to travel for business as required Contributes to team efficiency through the quality of personal work and by influencing teammate output to required standards. Must understand team collaboration and have effective networking skills. Able to work independently within guidelines and policies and adhere to the corporate policies and procedures. Capable of managing their own workload and of excellent communication relationship building at all levels within and outside of the organization. Agile with being pro-active, analytical, results-oriented and able to make decisions within the scope of their role. Be able to actively problem solve and suggest realistic innovations to processes towards creating a better customer experienceAt Varian, our culture is centered on fostering thecreative potential of every employee through teamwork and collaboration. Ourtechnologies touch millions of lives every day, and this inspires us to do ourbest work – every day. By using your talent, ambition and creativity, you canbuild a career that allows you to make a real difference in people'slives. You're just one click away from the most impactful workyou'll ever do. Apply now and join our mission to help save livesOur global team: We are a team of 68,000 highlydedicated employees across more than 70 countries passionately pushing theboundaries of what's possible in healthcare to help improve people's lives aroundthe world. As a leader in the industry, we aspire to create better outcomes andexperiences for patients no matter where they live or what health issues theyare facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics toimage-guided therapy and innovative cancer care, is crucial for clinicaldecision-making and treatment pathways.Our culture:We are part of an incrediblecommunity of scientists, clinicians, developers, researchers, professionals,and skilled specialists pushing the boundaries of what's possible, to improvepeople's lives around the world. We embrace a culture of inclusivity in whichthe power and potential of every individual can be unleashed. We spark ideasthat lead to positive impact and continued success.As an equal opportunity employer, we welcomeapplications from individuals with disabilities. We care about your data privacyand take compliance with GDPR as well as other data protection legislationseriously. For this reason, we ask you not to send us your CV or resume byemail. We ask instead that you create a profile in our talent community whereyou can upload your CV. Setting up a profile lets us know you are interested incareer opportunities with us and makes it easy for us to send you an alert whenrelevant positions become open. Click to get started. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please donot forward resumes to our job's alias, employees, or any other companylocation. Siemens Healthineers is not responsible for any fees related tounsolicited resumes. Must be aSouth African National, preferably from a designated diversity group
