Welcome to Embassy Summer Join our winning team of global superstars in summer 2024 Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the UK, USA, Canada, Malta, UAE & South Africa. Students learn either English or French whilst immersing themselves in the local culture and surroundings. Our programmes are a combination of language classes, exciting excursions and fun-filled sporting, creative and social activities.
From its humble beginnings in Hastings over four decades ago, Embassy Summer has today evolved in to a globally recognised and trusted brand. Our vision is to help our students succeed in a global community. We love bringing our young learners from around the world together through a common language and building global connections.
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Position Summary: The Welfare & Accommodation Manager leads the Welfare and Safeguarding within centre to create a safe and healthy environment for students, Group Leaders and staff. They are also responsible for the efficient management of all facets of accommodation in Centre.
Key Responsibilities: Promoting and safeguarding the welfare of students for who you are responsible and with whom you come into contact
Maximising students and group leaders' satisfaction by ensuring their experience meets or exceeds their expectations
Ensuring the centre operates to the highest standards of relevant Health & Safety, safeguarding, HR practices
Taking appropriate action under guidance from the Centre Manager, Head Office and/or professional bodies where issues of health, safety or welfare arise
Creating the allocation spreadsheet, allocating students by maximizing the occupancy, and keeping the file up to date
Specific duties include: To be responsible for the pastoral care and well-being of all the students
To be known and approachable to all students, Group Leaders and staff for matters of Welfare, Health and Safety
To ensure all students' dietary, medical, religious and cultural needs are met
To check original staff documentation
To train, induct and inspire the centre team in Welfare and Safeguarding
To ensure the correct implementation of the Welfare and Health & Safety systems under guidance from the Centre Manager
To be responsible for room allocation and accommodation issues: room inspections, damage, maintenance, cleanliness, lost keys
To ensure all records within Welfare and Accommodation are up to date and accessible
To organise any meal bookings for your centre and keep weekly records
To assist with student arrival and departures at centre as needed and requested by
the Centre Manager
To update notice boards in the Centre
To support other managers and carry out other operational/campusduties as assigned or requested by the Centre Manager
Organisational Compliance: The job holder will be expected to operate in accordance with the company's Code of Conduct, and any local policies and operating procedures relating to academic, welfare and safeguarding matters.
Employees are required to cooperate fully with all arrangements in place related to Health and Safety which include implementation and compliance with control measures resultant from risk assessments and engagement with, and completion of, any relevant Health and Safety training.
Education Required: Educated to Degree level or equivalent/or working towards
Valid First Aid Certificate (Desirable)
Safeguarding Level 1 and 2 (Desirable – if not in possession, Embassy Summer will provide the necessary course upon successful selection)
Experience Required: Experience in a role involving organisation / logistics / travel
Experience in junior education/learning
Office/administration experience
A high degree of IT competency - Outlook & MS Office (specifically Excel)
Experience Desired: Management experience in a summer school environment
Managing multiple departments and teams
Personal Attributes: Ability to lead and inspire a team
Excellent communication and interpersonal skills
Excellent organisational and planning skills
Ability to deal and resolve complex problems and issues
Ability to work under pressure, multi-task, prioritise tasks and meet tight deadlines
Demonstrates the ability to form and maintain appropriate relationships and personal boundaries with children and young people
Demonstrates emotional resilience in working with challenging behaviours
Demonstrates a positive attitude to the use of authority and maintaining discipline
Demonstrates an exceptional level of attention to detail
Fluent in written and spoken English
Knowledge of any other languages is considered advantageous
Eligibility and Safe Recruitment: Applicants MUST be eligible to work in the EU. Embassy Summer is committed to promoting and safeguarding the welfare of children and young people and expects all staff to share this commitment:
AllgapsinCVs must be explained satisfactorily
Proof of identity and (where applicable) qualifications will be required
Clear Criminal Record Check and references will be required prior signature of the contract
Working Week: 6 days* outof 7 (1 day off per week)
All management roles are residential
* Maximum weekly hours will be detailed in the Offer Letter
Remuneration: Our competitive Management weekly pay, inclusive of accommodation, will be based on the size of the centre and experience. We will discuss this with you at the time of your interview.
Accommodation is provided from the night before your first working day until the night of your last working day.
Embassy Summerdoes not cover costs for flight tickets and airport transfer to/from the accommodation.
Equality and Diversity: Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ.
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