Welcome to Embassy Summer Join our winning team of global superstars in summer 2024 Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the UK, USA, Canada, Malta, UAE & South Africa. Students learn either English or French whilst immersing themselves in the local culture and surroundings. Our programmes are a combination of language classes, exciting excursions and fun-filled sporting, creative and social activities.
From its humble beginnings in Hastings over four decades ago, Embassy Summer has today evolved in to a globally recognised and trusted brand. Our vision is to help our students succeed in a global community. We love bringing our young learners from around the world together through a common language and building global connections.
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Position Summary: The Airport Coordinator is responsible for the welcoming and greeting of our students arriving and leaving Malta. The Airport Coordinator makes sure our students are safely met and escorted to their Centre by the appropriate member of our staff as efficiently as possible. The candidate possesses a strong focus on customer service quality. Attention to detail, punctuality, and great communication skills.
Key Responsibilities: Promoting and safeguarding the welfare of students for who you are responsible and with whom you come into contact
Maximising students and group leaders' satisfaction by ensuring their experience meets or exceeds their expectations
Specific duties include: To meet and greet Embassy summer students on arrival
To assure students arrive on time for departure
To handle airport arrivals and departures of students in a courteous and professional manner
To follow-up on 'No Show' students and communicate thoroughly with the Transfer Manager
Organisational Compliance: The job holder will be expected to operate in accordance with the company's Code of Conduct, and any local policies and operating procedures relating to academic, welfare and safeguarding matters.
Employees are required to cooperate fully with all arrangements in place related to Health and Safety which include implementation and compliance with control measures resultant from risk assessments and engagement with, and completion of, any relevant Health and Safety training.
Education Required: Educated to Degree level or equivalent/or working towards
Valid First Aid Certificate (Desirable)
Safeguarding Level 1 (Desirable – if not in possession, Embassy Summer will provide the necessary course upon successful selection)
Experience Required: No prior work experience is required for the role of airport coordinator however we do look for candidates with a lot of common sense and great communication skills. We provide the necessary training to carry out the role effectively
Experience Desired: Customer Service experience
Logistics experience
Working in a multi-cultural environment
Personal Attributes: Excellent communication and interpersonal skills
Excellent organisational and planning skills
Ability to deal with and resolve complex problems and issues
Ability to work under pressure
Demonstrates the ability to form and maintain appropriate relationships and personal boundaries with children and young people
Clean driving license/own car (preferably)
Fluent in written and spoken English
Knowledge of any other languages is considered advantageous
Eligibility and Safe Recruitment: Applicants MUST be eligible to work in the EU. Embassy Summer is committed to promoting and safeguarding the welfare of children and young people and expects all staff to share this commitment:
AllgapsinCVs must be explained satisfactorily
Proof of identity and (where applicable) qualifications will be required
Clear Criminal Record Check and references will be required prior signature of the contract
Working week: Primarily on weekends at any time according to students' arrival and departure (could also include early start/finish time such as 3 am)
Availability is also required on weekdays according to students' arrival and departure
Typical working week will be explained during the interview
Remuneration: We will discuss this with you at the time of your interview.
Equality and Diversity: Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ.
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