Posted: April 23rd 2024 Closing Date: May 10th 2024 Salary: £27,000+ depending on experience
Help us get beer into the hands of our trade customers and online shop patrons! We are on the lookout for an E-Commerce and Sales Admin Assistant to make our brews move out into the world!
The Five Points Brewing Company in Hackney, East London, is recruiting for a full time E-Commerce and Sales Assistant that will be based at our brewery on Mare Street.
The Five Points Brewing Company is a passionate, independently owned craft brewery, with a commitment to quality, provenance and the community. We are a London Living Wage employer, committed to our staff welfare, training and progression, and a key player in the UK craft beer industry. This is an exciting opportunity to join a motivated and passionate team and be part of a forward looking independent craft brewery.
Role Summary: As the E-Commerce & Sales Admin Assistant, you will be an integral part of the team, taking administration and operational responsibility for our webstore, as well as managing all aspects of telesales within the sales team. You will handle all incoming trade customer emails and calls with great attention to detail and process all orders through our brewery management system. Exceptional customer relationship management is a critical part of this role, both from a trade and webstore perspective.
Key Responsibilities: Proactively contacting our trade accounts to drive salesResponsible for maintaining and updating customer recordsProcess all incoming orders with great attention to detail and arrange for appropriate delivery datesIdentify gaps in the sales week and find opportunities for increased salesField and deal with new customer enquiries appropriatelyE-Commerce:
Operational responsibility for the webstore – physical packing of orders, ensuring we're meeting our delivery guaranteeResponsible for good stock maintenance of product / packaging etc. – flagging to senior management when new orders need to be placedResponsible for the online store inbox, ensuring all queries are responded to within a 24 hour period during the workweekKey focus on customer care – delivering first in class service to all our customers and encouraging repeat purchases as a result. This includes response time resolving issues, quality of packing of goods, dispatch time (ensuring we're delivering within the 2 day guarantee)Liaise with our courier partner, working with them on collections of packages from us (booking these in), as well as resolving any customer issuesAdditional Office Responsibilities:
Record and maintain sales records and stock levels on all Sales POSResponsible for placing orders when stock levels are low – subject to senior management approvalMaintain the highest level of product and company knowledgeManaging incoming calls into the officeTaking responsibility of ordering office supplies including pens, stamps, coffeePost office runs and office shipping as requiredSalary and Benefits: 37.5 hours per weekStarting salary £27,000+ salary negotiable depending on experienceEnhanced annual leave including an extra day off for your birthday and a further day for each calendar year of serviceCharity partnership opportunities and paid charity daysCycle to work schemeEmployee share schemeFree beer + discounts at our venuesPlease apply by sending a covering email outlining why the position appeals to you, what you will bring to the role, and with a copy of your CV to ******. Please mark your subject line "E-Commerce & Sales Admin Assistant".
Immediate start date available or by negotiation depending upon circumstances. Applicants must have the right to work in the UK.
Closing date is Friday, 10th May. Interviews will be held with suitably qualified applicants before this date. We encourage you to apply early.
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