Distribution Analyst for Twelve Apostles Hotel & Spa; Bushmans Kloof Wilderness Reserve & Wellness Retreat & The Oyster Box Hotel Job Purpose: We are looking for a technically focused, detail orientated and highly organised team member who can operate under pressure to evaluate and guide the revenue strategy of our properties within South Africa with the goal of maximizing hotel profits.
Employee Value Proposition: This position offers routine, stability and opportunities to be part of a team that has a long term positive impact on the business outcomes; whilst operating within clearly defined standards and expectations; where attention to details and precision is recognised and valued
Organisational Positioning: · Department: Reservations & Revenue
· Reporting to: Revenue Director
· Location: Central Reservations
Minimum Experience and Qualification Required: · Must have at least 4 years experience in a 4* or 5* Hotel; of which at least 2 years in a management role
· Grade 12, Hotel School Diploma advantageous
· Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
· Working knowledge of a property management system, exposure to Opera and various distribution systems is essential
· Highly presentable
· Excellent command of the English language with solid verbal and written communication skills
· Able to work flexible working hours
· Solid financial understanding
Advantageous Experience and Qualification Desired: · Experience or qualifications in e-marketing advantageous
· Experience in working with interface programmes advantageous
· Experience and knowledge of management systems namely; Synxis, Siteminder Trust advantageous
Key Performance Objectives: To be a Red Carnation Hotel Ambassador by: · Actively living our company mission and values and striving to deliver on our promise of "No Request too Large; No Detail too Small" at all times
· Owning and practicing our "Top 12" Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
· Ensuring that you a familiar with, and adhere to, the Hotel's code of conduct as set out in the Employee handbook
· Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
· Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
· Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
· to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
· To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service
15%
To be a key part of the Reservations and Groups Teams in according with Red Carnation Hotel Management principles by: · Recommending updates to hotel policies and procedures, in order to maintain high standards and provide the best possible service to guests, and implement improvements where required.
15%
To manage the day-to-day operations of the revenue distribution department by: · Ensuring all target market segments are developed for the long term benefit of the hotels business needs
· Facilitating daily communication needed by the operational teams
· Ensuring that day-to-day tasks (for all the Southern Africa properties) such as analyzing and interpreting
data to optimize distribution operations, managing key performance indicators (KPIs), inventory
· Management.
· Working collaboratively with the Reservations / Revenue Manager; ensuring that online rate parity is place and that the necessary daily checks are in place.
· Ensuring that Website information on rates and packages are relevant and that all information pertaining to packages on rooms and rates are up to date
· Ensuring that the SABAR strategies are updated / loaded based on the sell / demand of each property
· Ensure daily weekly and monthly revenue management reports and forecasts are completed as required
indicating high need periods including special events that may affect daily rates in order to maximize
· Revenue opportunities
· Compiling weekly / monthly management reports
35%
To manage reporting and forecasting by:
· Ensure daily weekly and monthly revenue management reports and forecasts are completed as required
· Ensuring that trends in guest services are monitored and raised with the operational team with the intention to drive revenue at all properties. .
20%
Under the leadership of the General Manger to coordinate and execute the hotel's annual budget requirements. 10%
To assume the duties of the Reservation and Groups Manager in his/her absence. 5%
Key Performance Objectives:· To ensure that all target market segments are developed for the long-term benefit of the hotel's business
· To ensure the hotel achieves the monthly budgeted revenues
· Ensure all daily, weekly and monthly revenue management reports and forecasts are up to date and are completed in accordance with company procedures
· Ensure monthly or bi monthly revenue meetings are set to include Sales & Marketing and Food & Beverage
· To manage the Reservations and Groups Teams in according with Red Carnation Hotel Management principles
· To manage the hotel social media accounts and answer guest questions and comments in real time.
NB: Preference will be given to employees from the designated groups with the provisions of employment equity act, no. 55 of 1998, sisa internal recruitment policy as well as units employment equity plans.
Compensation: To be discussed
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