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The Digital Applications Manager is the subject matter expert of their product, the visionary for their product(s), the problem solver for the team, and the overseer of the team's delivery. You create product strategy by developing hypotheses, evaluating data, analyzing market and competitive trends, testing ideas in the market, iterating, and ultimately formulate product direction based on evidence and insights. While keeping in alignment with business priorities, you take customer needs from concept to launch, focusing on timely delivery, product quality, and an effective user experience. You'll be the go-to person for building and optimizing the entire experience for customers or internal users - from websites and apps, to internal tools and systems.
To achieve these goals, you are an integrator, leading a cross-functional team by fostering a creative and collaborative environment aligned toward a collective mission. You are consistently problem solving, bringing the team together, and considering the expertise of all team members. You are ultimately accountable for the success of our digital products and delivering high-quality experiences.
You must demonstrate success at leading a team with a shared vision, facilitating effective communication, creating trust and ensuring on-time project delivery. You need to balance experience, market knowledge, and data-driven insights to make impactful decisions.
Knowledge, Skills and Abilities
Education: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent, related experience.
Experience: 8 or more years - or Bachelor's Degree equivalent plus 10 or more years.
Knowledge: Advanced knowledge of practices within field. Integrates and evaluates new advancements in industry, concepts, techniques and standards to contribute to successful business results. Considered an expert in the field within the organization.
Decision Making: Makes novel and complex high-impact decisions interpreting company policy, for which there is no set procedure. Decisions influence success for projects of significant impact importance, client relationships, expenses and or ability to meet organizational objectives, both short- and long-term.
Supervision Received: Work is performed without appreciable direction. Exercises considerable latitude in determining objectives and approaches to assignment.
Leadership: Plans and conducts assignments generally involving the larger more complex projects. May lead or direct projects of significant importance.
Problem Solving /Operations/Direct Work Involvement: Develops solutions to problems of unusual complexity and or impact which require a high degree of ingenuity, creativity and innovation. Challenges are frequently unique and solutions may set precedents for future decisions. Works on the most complex and high impact problems.
Client Contacts: Manages the most difficult complex situations and or high impact internal external relationships. Serves as prime consultant to senior and other management on high impact and complex projects and external spokesperson for the organization on significant matters pertaining to policies, plans, and objectives, as applicable. Communication may influence significant matters pertaining to policies, programs, and long-range objectives for major business segments.
Additional Knowledge, Skills and Abilities
Bachelor's Degree
Cross-functional team management and leadership experience
Excellent at developing and articulating vision and strategy that meet business goals
Collaborative problem solving and working style to drive change through influence; honed interpersonal skills
Strong financial analysis and modeling skills and an understanding of business metrics
Demonstrated writing and verbal presentation skills enabling her/him to prepare and present information and recommendations to a diverse and often senior audience
Proficient with Word, Excel, and PowerPoint
8+ yrs experience bringing new technology products to market
8+ yrs experience with agile development processes and recurring release cycles
Nearest Major Market:Worcester
Job Segment:Business Development, User Experience, Developer, Manager, Sales, Technology, Management
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