Our Client: The group's main asset is a controlling stake in the South African-based media group, They have a number of core assets in the television and radio broadcasting sector, with additional assets in the content, properties, and facilities sectors. Purpose
The incumbent would be required to identify, implement and maintain software solutions to optimise business operations.
Job Outputs Application and Collaboration Working as a key part of the digital team to ensure that applications are deployed efficiently within the business and in line with the organisation's digital strategy.Providing technical expertise in the development of new and existing applications.Assessing the requirements of new workflows, and determining whether these are requiredLiaising with vendors on issues pertaining to routine and ad-hoc maintenance, technical support and development.Seeking, understanding, and translating business operational process needs into improvement specifications or new application development.Liaising with other members of the digital applications team to ensure that interfaces with other applications and third-party products work.Liaising with vendors and internal technical teams to ensure that existing applications are optimised to meet business needs.Collaborating with vendors and internal technical teams to implement new applications or new modules within existing applicationsIdentifying suitable new and emerging technologies, developing business cases and coordinating proof of concepts.Project Management Developing and maintaining strong working relationships with internal departments and clients at all levels to understand their business drivers and requirements to deliver technical solutionsDelivering outputs set by the digital management team to an acceptable time, quality and cost.Serving as project lead for business application projects and implementationsEnsuring that all measures are taken for successful delivery.Assuming responsibility for project budgets and for ensuring that expenditures and resources are tracked throughout and remain within project tolerance.Accurately assessing when to escalate project issues to the stakeholders and digital management team.Specialised support Providing specialised technical/professional support to internal and external stakeholders to ensure the achievement of functional and organisational objectives.Providing and serving as support lead and providing first-class support services to satisfy the needs of our customers and internal stakeholders.Resolving any support queries and liaising with internal teams and third parties to ensure the prompt resolution of all requests.Providing support outside core hours for extended support during the project implementations when required and/or if by the business.Data integrity control Obtaining, checking, and refining information.Collating and submitting reports.Running data exception reports and taking corrective action.Conducting document control spot-checks.Testing and Deployment Managing change control for all business applicationsEnsuring thorough System/UAT testing is performed prior to a full and controlled release.Reviewing and updating test scenarios for digital platforms test scenarios.Documentation and Training Ensure all project changes are fully documented and the relevant stakeholders are trained.Developing and maintaining system documentation and procedures that include: - Application Support Procedures
- System and Technical Configuration Documentation
- User Training for new systems
Organise regular meetings with system users to maintain a working awareness of their service operations.Maintenance and Disaster Recovery Managing and developing data integrity and security standards for the systems, co-coordinating requests for access within agreed parameters.Managing and planning a schedule for the safe introduction of new releases/patches to meet service requirements.Overseeing backup and disaster recovery for digital applications.Ensuring and monitoring system uptime for digital applications and escalating and resolving critical system issues.Interpersonal and team relationships Building, supporting, and maintaining healthy, diverse internal and external relationships to ensure the achievement of organisational goals.Implementing remedial actions where required.REQUIREMENTS PROFILE Qualifications
National Senior Certificate NQF Level 4 - Essential
Bachelor's Degree Information Systems/Computer Science 7 - Essential
Experience
Digital Applications Management Operational 8 years experience - Essential
Competencies Computer Literacy MS Office Suite AdvancedMySQL AdvancedHTML5, CSS3, JavaScript AdvancedRedis, Varnish, and Cloudflare AdvancedCloud-based infrastructure AdvancedFunctional /Technical Competencies Problem-solving skillsPlanning skillsOrganising skillsDecision-making skillsPeople Management skillsCommunication skillsPresentation skillsFacilitation skillsCoping under pressureConflict handling skills Behaviours Mutual Respect Establishes mutual respect and trust in dealing with othersActs and behaves in accordance with his/her wordsCommits to honesty/truth in every facet of behavior and demonstrates ethical and legal conductKeeps confidences, admits mistakes and does not misrepresent self for personal gainCommitment and Discipline Fully supports and implements decisionsIs 100% committed to achieving agreed-upon targetsPursues targets with a need to finish.Does not give up, especially in the face of adversityCommunication and Collaboration Communicates in open, clear, complete, timely and consistent mannerListens effectively and invites responseGenuinely cares for people and demonstrates empathyIs a team playerAccountability Sets clear performance targets and a well-defined 'playing field' with corresponding personal accountabilityInvolves the right people, in the right situation, at the right timeFully utilizes diversity of team-members to achieve superior business successShares consequences of results with all involvedApplies Integrative Thinking Comes up with a lot of new and unique ideas that can enhance workflows and the business environmentDraws logical and insightful conclusions from diverse information
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