Desktop Support Technician

Responsibilities: Remote user support to users across 125 stores (South Africa and Namibia) General support of end user computing for hardware, networking, printing, application, OS and boardrooms equipment. Set up and preparation of hardware for distribution to users. Achieve expected SLA and quality requirements and KPIs to support client contract objectives. Excellent verbal communication to deliver remote or telephonic support. Effective time and call management to support contractual objectives. Effective use of Call Management System and tools to effectively measure delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality. Timeous escalation to ensure resolution within agreed timelines. Frequent and appropriate communication.