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Desktop Support Field Services Engineer

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Company:

Apa Foundation

Place:

Other

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Details of the offer

Desktop Support Field Services engineer An exciting opportunity has arisen for an experienced Desktop Support Field Services engineer to join well established blue chip organization.

As a Desktop support Field Services you will have

At least 3 years experience in IT
Experience of working onsite at a customer base within an IT Support role.
Experience in Field Services Support
Good knowledge of PC Server Network Printers hardware.
Desktops, Laptops, Servers, Switches and Printers
Routers and Riverbed devices is an advantage
Good knowledge and experience in Microsoft Software Application.
Good knowledge in OS and application deployment using SCCM.
Knowledge and Experience in remote desktop support
An understanding of network protocols, server hardware and configurations will be a
distinct advantage as will other IT qualifications.
Excellent customer service skills

As a Desktop Support Field Services engineer you will be responsible for

Works with clients to determine problem and develops and implements appropriate technical solution.

Answers to or escalate calls within given timescales.

Undertakes installation and maintenance of client systems e.g. PCs, networks.

Carries out complex repairsupgrades to existing systems.

Monitors recurring faults or errors, analyses trends and develops relevant response.

Develops and maintains client relationships, identifying opportunities to extend existing service agreements.

Assists in development of test and repair processes.

Liaises with help desks, support centres etc.

Diagnoses and carries out complex repairs upgrades to all midrange defined hardware, including UNIX, printer and networks.

Installs and tests network operating systems.

Performs trouble shooting and problem resolution.

Undertakes prompt ordering and return of parts.

Processes paperwork and systems relevant to client queries upgrades.

So if you are a desktop supportfield services engineer looking for your next exciting contract please apply now

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