Desktop Support Engineer

ENVIRONMENT: A leading global support services company, dedicated to enhancing operational efficiencies for international organizations, is actively seeking a skilled Desktop Support Engineer to join their dynamic IT team. The ideal candidate should possess a strong passion for IT and be adept at providing support in Windows Desktop environments. Residence in the Northern suburbs of Johannesburg, reliable transportation, and availability for emergency standby and after-hours support are preferred. A background in Pure Mathematics at Matric level is required, with Computer Science/IT being advantageous. Additionally, a minimum certification of A+ (international exams passed) is necessary, while Network+ or Security+ certifications are beneficial. Passion for IT and Technology is essential. DUTIES: Responsible for all 1st line Support of the Windows desktop environments for all South African offices. Procurement of desktops, laptops, and other IT equipment for the SA offices. Liaising with suppliers of IT equipment, IT services etc. Setup and configuration of all desktops and laptops for the SA offices. Triage and adhere strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA. Monitoring of Internet links at all SA offices and ensuring any issues are logged, followed up and resolved as soon as possible. Regularly reviewing and updating of IT processes, procedures and documentation as required. Regular checks of IT systems to ensure optimal uptime. Monthly recons of all IT expenses. Compiling reports on employee productivity and access control as required. Reviewing of CCTV footage and compiling evidence as required. Conducting IT training for all new staff. REQUIREMENTS: Must have done Pure Mathematics at Matric level with Computer Science/IT an advantage. Must be passionate about IT and Technology. Minimum of A+ (Must have passed international exams) Network+ or Security+ an advantage (Must have passed international exams) 1 - 2 years hands on working experience supporting local and remote Windows Desktop environments. Support experience with Virtual and Cloud environments advantageous e.g., VMWare, Hyper-V, AWS, Digital Ocean, Google Cloud, Azure. Must have reliable own transport. Must be willing to work long hours and after hours/standby when required. ATTRIBUTES: Good command of the English language both written and spoken. Must possess an extremely high level of attention to detail in his/her work. Eager to learn and adapt to a fast moving, high stress environment.
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