Salary: Commencing: R733 257 per annum (SR11) Enquiries: Mr AJ Modiba: (012) 406 5608 Requirements: Three year qualification in Business/Public Administration/Customer Communication/Public Management/Contact Centre Management ? 5 years’ functional experience of which 2 years at management level in Customer Care environment Knowledge: Compensation Fund Policies, Procedures, Processes ? Risk Management and Corporate Governance ? COIDA ? Customer Service (Batho Pele Principles) ? Relevant Stakeholders Legislative requirements: Public Service Regulations ? PFMA ? National Treasury Regulations ? Promotion of Access to Information Act ? Basic Conditions of Employment Act Skills: Technical Proficiency ? Analytical ? Decision Making ? Communication (verbal and written) ? Customer Focus and Responsiveness ? People Management and Performance Management ? Team Leadership ? External Environmental Awareness ? Change Management ? Service Delivery Innovation (SDI) ? Planning and organising ? Negotiation Skills ? Project Management Duties: Develop and monitor the Contact Centre, strategies, guidelines and plans ? Design and apply effective problem solving processes and procedures ? Manage relationship between internal and external stakeholders ? Management of resources in the sub directorate Note Coloureds, Indians Whites and Persons with disabilities are encouraged to apply. CLOSING DATE FOR APPLICATIONS: 21 September 2020 at 16:00 Applications must be submitted on form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. The fully completed and signed form Z83 should be accompanied by a recently updated, comprehensive CV as well as recently certified copies of all qualification(s) including a Senior Certificate and ID-document [Driver’s license where applicable]. Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of their Permanent Residence Permits to their applications. Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). Applicants who do not comply with the above-mentioned requirements, as well as applications received late, will not be considered. Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to short-listed candidates only. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). Successful candidates will be appointed on a probation period of 12 months. The Department reserves the right not to make any appointment(s) to the above post. The successful candidate will be expected to sign a performance agreement. The Department of Labour is an equal opportunity affirmative action employer. The employment decision shall be informed by the Employment Equity Plan of the Department. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer / promotion / appointment will promote representativity in line with the numerical targets as contained in the Employment Equity Profile of the Department. Applicants may be subjected to written assessment to determine technical skills. For Attention: Sub-directorate: Human Resources Planning Practices and Administration, Compensation Fund
