Data Centre Engineer (L2)

Data Centre Engineer (L2) page is loaded Data Centre Engineer (L2) Apply remote type On-site Working locations Cape Town time type Full time posted on Posted 3 Days Ago job requisition id R-110255 Want to be a part of our team?
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

The Data Centre Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Data Centre Engineer (L2) is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - Networking, HP servers, Riverbed appliances and VMware compute virtualization.

This role may also contribute to / support on project work as and when required.Working at NTT Key Roles and Responsibilities: Proactively monitors the work queuesPerforms operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLAUpdates tickets with resolution tasks performedIdentifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely mannerCaptures all required and relevant information for immediate resolutionProvides second level support to all incidents, requests and identifies the root cause of incidents and problemsCommunicates with other teams and clients for extending supportExecutes changes with clear identification of risks and mitigation plans to be captured into the change recordFollows the handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried outEscalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to managementAbility to work across various other resolver groups (internal and external) like Service Provider, TAC, etcIdentifies problems and errors before they impact a client's serviceManages all initial client escalation or operational issuesContributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration ItemsEnsures all changes are carried out with proper change approvalsPlans and executes approved maintenance activitiesAudits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articlesProduces monthly and ad-hoc reports for datacentre environmentMay also contribute to / support on project work as and when requiredMay work on implementing and delivering Disaster Recovery functions and tests Hewlett Packard ProLiant Servers Always ensure standardization and best practice is followed and adhered to
Assembling, upgrading, racking, cabling and unracking of servers
Arrange with Cabling, Networking and Storage engineers to have cables or fibres installed
Arrange with Storage engineers to have SAN storage allocated
Assist with Server and Datacentre shut-downs and start-ups
Virtual Servers (VMware) Always ensure standardization and best practice is followed and adhered to
Clone template Windows and Linux VM servers
Copy of OS ISO images
Deploy OVF\OVA appliance VMs
Assign applicable portgroups to VMs
Allocate IP addresses for servers
Allocating\removing resources on Virtual Machines
Diagnosing issues and performance problems on VMs when they are reported
Diagnose VM backup issues if they arise
Ensure DRS and SDRS is working optimally
Ensure VSAN is working optimally
Upgrading VMware hosts ESXi versions
Upgrading VMware VM virtual hardware
Configuring shared disks between multiple Virtual Machines
Request additional storage for VMware clusters when required
VMware Replication and Site Recovery Manager Always ensure standardization and best practice is followed and adhered to
Add\remove Virtual Machines to Replication and SRM as required
Provide information on resources and utilization when requested by authorized parties
Report on replicated VMs and Recovery groups
Riverbed Core and SteelFusion Always ensure standardization and best practice is followed and adhered to
Adding SteelFusion Edges to Cores for Riverbed storage replication
Maintaining list of Riverbed Replicated Virtual Machines for Proxy backups
Running a script to update VM Storage snapshots on Riverbed Proxy
Reporting, diagnosing and remediating replication and Edge to Core connectivity with Networking engineers
Reporting on Riverbed Replication
Logistics Boxing and shipping of servers and components
Arranging and coordinating with remote onsite resources for remote work needed
Booking and scheduling an engineer and driving tasks to completion for remote physical support, diagnosis, installations/decommissions
Administration Checking and Reporting on physical server, VMware cluster/host and Virtual Machine utilization and performance
Month-end reporting of tasks performed and cluster capacity and utilization using VMware Operations Manager
Daily morning Reporting and health check on VMware and Riverbed Replication
Daily morning Reporting and health check on vCenter, Cluster, Host, VM, backup health
Keeping Datacentre and server diagrams and lists up to date
Orchestration and Automation (Advantageous) Identify menial, repetitive, laborious and problematic tasks, that can be automated
Using Javascript on VMware Orchestrator and PowerShell on Windows, create modular workflows to assist with your routines
Academic Qualifications and Certifications: Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)Relevant certifications include:VMware Certified Professional: Data Centre VirtualizationA+ certificationsHP Proliant support certification ( advantageous) ITIL certificationPowershell and Javascript ( advantageous) Automation and orchestration ( advantageous) Required Experience: Moderate-level 2 years of relevant managed services experience handling cross-technology infrastructureModerate level knowledge in ticketing tools preferably Service NowModerate level working knowledge of ITIL processesModerate level experience working with vendors and/or 3rd parties #Dimensiondatacareers
Skills Summary
API Integration, Cisco Routers and Switches, Cloud Infrastructure, Cloud Networking, Cloud Security, Cloud Services Management, Computing, Database Tuning, Data Networking, Firewalls, Infrastructure Deployment, IP Routing, Linux, Local Area Network (LAN), Networking Solutions, Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), Performance Optimizations, Routing Protocols, SAP Expertise, TCP/IP Networking, Troubleshooting, Wireless NetworksWhat will make you a good fit for the role? Workplace type :
On-site WorkingEqual Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

About Us Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT family and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.
We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.
You'll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!
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