Customer Support Coordinator (Aftersales)

Join a team in Cape Town as a Customer Support (Aftersales) and be the driving force behind ensuring customer satisfaction post-purchase! If you're passionate about providing top-notch support, managing warranties, and resolving ICT-related concerns, this role is perfect for you. You'll get to showcase your excellent communication, problem-solving, and technical skills while working in a dynamic environment. Plus, you'll have the opportunity to stay updated on the latest ICT products and make a real impact on customer experiences. If you're ready to make a difference and thrive in a customer-centric role, apply now! Type: Onsite in Cape Town Salary: Up to R18 000 pm CTC Responsibilities: Customer Support: Address customer inquiries, issues, and complaints related to post-purchase experiences promptly and professionally via various communication channels. Provide technical support and troubleshooting guidance for ICT products or services. Warranty and Service Management: Manage warranty claims and service requests, ensuring adherence to company policies and procedures. Coordinate with technical teams or manufacturers to facilitate product repairs or replacements within warranty terms. Issue Resolution: Investigate and resolve customer issues effectively, ensuring a positive resolution and customer satisfaction. Collaborate with other departments, such as technical support or sales, to resolve complex problems. Product Knowledge and Training: Maintain up-to-date knowledge of ICT products, services, and updates to assist customers accurately. Develop training materials or guides to educate customers on self-service troubleshooting. Documentation and Reporting: Generate reports on aftersales service activities and customer feedback for analysis and improvement. Requirements: Excellent communication skills, both verbal and written, with a customer-centric approach. Proficiency in ICT products, their functionalities, and troubleshooting methods. Strong problem-solving abilities and technical aptitude. Ability to handle multiple tasks efficiently and work well under pressure. A degree or relevant certification in ICT or a related field is advantageous. May involve occasional irregular hours or on-call duties, especially during critical issue resolution periods.
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