Customer Success Manager (Affiliate & Influencer)At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com, the world's leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com's technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oreal, Fanatics and Levi's, visit www.impact.com .
Your Role at impact.com:As a Customer Success Manager, you will be an incredible product expert! This involves honing and growing customer relationships with buyers utilizing our software suite to build stronger & more successful marketing campaigns.
Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at impact.com.
What You'll Do:Delivering world-class support to our top clients.Maintain a balanced proactive/reactive relationship with your assigned accounts.Dedicated duties include account monitoring, regular check-ins and relationship building.Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.What You Have:2+ years customer service/relationship experience, preferably B2BIn-depth understanding of the influencer marketing's ecosystemBachelor's Degree (Business, Marketing or related field a plus)Consistent track record of providing stellar support to customers.Strong understanding of the digital marketing ecosystemHealthy dose of initiative and the ability to remain flexibleDetail-oriented and able to efficiently prioritize tasksBe a critical thinker and an inventive problem-solverTake the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in bothTraining & DevelopmentLearning the advanced partnership automation productsMedical Aid and Provident Fund Group schemes with Discovery & Bonitas for medical aidGroup scheme with Momentum for provident fundRestricted Stock UnitsFitness club fee reimbursementsimpact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. Are you eligible to work and live in South Africa? *
If yes, kindly provide a copy of your supporting documentation e.g. ID. *
Dropbox Google Drive (File types: pdf, doc, docx, txt, rtf)
Are you willing and able to relocate to Cape Town? *Only answer if you do not currently reside in Cape Town.
What is your basic salary expectation? Please provide an annual figure. *
What is your contractual notice period? *
Do you have a background in one of the following?: marketing/advertising/digital adtech? *
Have you worked as an Account/Customer Success Manager in the affiliate or digital marketing industry? *
Why should impact.com hire you for the Customer Success Manager position? *
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