Customer Services

Main job function As a customer service representative in Supply Chain Industry, your responsibilities include:Managing and resolving customer inquiriesTracking and updating shipment information.Coordinating with warehouse and transportation teams.Ensuring timely and accurate delivery.Communicate with clients to provide update on orders.Address issues and maintain positive relationships.Utilizing SAP and other sales tools to accurately process sales orders along with the management of invoicing without error or delayProviding outstanding customer support from initial contact to when product arrives to customerWorking cross functionally across supply chain to fulfil our customer order requirement.Serving as main customer touch point for troubleshooting customer issuesMeeting and/or exceeding service expectations and customer follow upConsistently looking for ways to improve processes across supply chainParticipate in project work as requiredEnsure all documentation is provided to relevant parties invoices, order confirmations, packing lists, etc.Maintain customer data within SAP, which includes completing new customer set up requestsHave deep understand of business, products, and customers to ensure highest level of service to customersWork within a team environment to meet business objective and goal. Qualifications and Skills:High School Diploma, with bachelors degree preferred2 + years of customer service with some supply chain experience is preferredExperience working in a team environment and independently as neededDemonstrates computer competence with Microsoft Office (word processing, spreadsheets, databases, etc.)Experience working with SAP or other ERP systems is preferredExcellent verbal, interpersonal, and written communication skillsAbility to meet time sensitive deadlines and prioritize responsibilitiesAbility to recognize problems, assess situations, gather relevant information, and respond/resolve effectivelyPositive attitude and thrives in a collaborative environmentExcellent customer service skills and demonstrates a passion forHighly motivated self-starter who is results orientedAbility to give and receive feedbackAbility to work flexible hours as needed A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.