Customer Service Representatives Training Provided

Our call center company is looking for receptionist for answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Duties.
answer calls and respond to emails
handle customer inquiries both over the phone and by email
research required information using available resources
manage and resolve customer complaints
provide customers with product and service information
enter new customer information into system
update existing customer information
process orders, forms and applications
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
document all call information according to standard operating procedure.

Education.
Grade 10, 11,12
Basic computer knowledge
Required language proficiency
knowledge of customer service principles and practices
no experience needed , training provided.
good data entry and typing skills