Customer Service Consultant

Customer Service Consultant R10 000.00 pm Pretoria West A thriving and successful local brand is looking for a Customer Service Consultant to join the Sales Team at the factory. This position if internal and requires you to work one Saturday a Month. Role Description: To ensure good customer service by attending to customer complaints and to ensure customer satisfaction. Requirements: Matric 1 years? work experience Previous sales or customer service experience Own transport due to remote location of position Friendly, energetic, and problem solver Well spoken Afrikaans and English is preferred Duties: Providing help and advice to customers using your organization?s products or service. Communicating courteously with customers by telephone, e-mail, letter or face to face. Investigating and solving customer?s problems Issuing refunds or compensation to customers Keeping accurate records of discussions or correspondence with customers. Improving customer service procedures, policies and standards for your organization and department. ? ? ? Assisting & advising customers via e-mail and telephone. Give reference numbers when applicable. Create appropriate documentation per call, for example. Exchange notes, delivery notes Customer service reports and miscellaneous. Arrange P/O and S/O invoicing. Assist with stock availability towards customers for sales & warranty claims. Data capturing & filing of documents and reports.