Customer Operations And Desk Service Support

Our Organization is searching for customer operations and desk service support to be part of our team, you will be responsible for helping a company's support team be more productive, work more effectively, and deliver better service to their customers. Duties and Responsibilities Preparing and sending formal communications to clients Undertaking regular training on aspects of global, local jurisdiction and bank AML standards Responding to Remediation customer requests for closing accounts and amending customer details Performing against agreed targets Interacting with a range of customers and internal business partners Ensure we are easy to do business with Timely delivery of all customer service commitments Delivers on its promises Takes every opportunity to upsell & receive value for all services provided Ensures gross margin is delivered in line with the customer agreements and contracts Qualifications and Skills Ability to adapt to a variety of people Positive attitude and ability to work well within a team environment Willingness to go into details Ability to communicate effectively with senior executives. Ability to analyse and identify improvements in service systems. Monitoring customer metrics and activity. Good reporting skills.