Customer Care Agent-7

locations 17 Angus crescent, Longmeadow Business Estate, Modderfontein, Johannesburg
time type Part time
posted on Posted 30+ Days Ago
job requisition id 20083457
Date Posted:
2023-10-04 Date Posted:
2023-10-04Country:
South AfricaLocation:
17 Angus crescent, Longmeadow Business Estate, Modderfontein, JohannesburgHANDLING OF ALL INTERNAL & EXTERNAL CALLS Log in incidents reports on APPX
Call backs must logged and dispatched within 1 minutes
100% accurate capture of details
Request as much information from customer in the least amount of time possible
Close call backs from internal customers
Log in JHA
Log in incidents onto APPX
Log in callbacks received from the branches
Adhere to building special notes
WELLNESS CALLS Record Otis employees absence
Inform Supervisor/Manager of employee's absence
Capture onto APPX
CUSTOMER ISSUE LOGGING % Capture all customer & public related issues onto Customer Issues Register
CUSTOMER FEEDBACK LOGGING % Contact customers after the technician has attended and close the call to ascertain whether the customer is satisfied
CUSTOMER REQUEST Complete PWD, WSP feedback report daily
ACE PROJECTS %
Ensure ACE responsibilities are adhered to and required tasks completed
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