Consultant, Query Management

To investigate and resolve queries received nationally / regionally from corporate, private and priority clients and stakeholders within specified query management processes and service level agreements to ensure excellent and consistent customer experience.
Qualifications
Minimum Qualifications Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable

Experience Required Delivery Enablement
Technology
3-4 years
Banking, Operations and Channel. In addition, Call Centre, Helpdesk -Service, Support, Project Implementation and Management.
Additional Information
Adopting Practical ApproachesExploring PossibilitiesFollowing ProceduresGenerating IdeasMaking DecisionsManaging TasksProducing OutputResolving ConflictTeam WorkingThinking PositivelyBanking Process & ProceduresCoaching and MentoringMind of Customer ExperienceProduct Related Systems (Business Banking)
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