Our client, an international leader in providing services for debt collection, telemarketing, customer relationship management, content moderation, and communication is seeking to URGENTLY appoint a dynamic Compliance Analyst to be based in their Cape Town, South Africa Office (Market-related remuneration, Up to R640k per annum) PLEASE NOTE : The role does not have any direct reports but will be required to communicate with at all levels within the company for the provision of updates and communication of issues and resolutions and project plans. The successful incumbent will be required to update Client and Vendor contracts for Security related clauses that may need changing. External contacts may include - Clients, Certification bodies and Industry Associations, External Auditors, and Affiliated Company organizations abroad. MAIN PURPOSE FOR THE ROLE : To report directly into the Compliance Manager. To serve as a pivotal member of the global security team in the creation of policies, procedures, or guidelines to ensure the security and privacy of information and computer systems for the organisation. To remain informed about legal and regulatory requirements and ensure that applicable requirements are appropriately addressed. To assist in the production, implementation and development of systems, processes, and procedures by which the Company can demonstrate compliance to required internal policies and external standards, legislation, and regulations ISO27001, PCI and SOC 1 & 2 and HI Trust. KEY COMPETENCY REQUIREMENTS : A bachelors degree or the equivalent combination of education, technical training, and experience. At least 3-5 years of experience with regulatory requirements including but not limited to PCI-DSS, ISO2700, SOC, HIPAA, etc. In-depth knowledge and experience in Compliance and Audit, Risk Management, or related fields such as Audit, IT Security, Security Compliance, however other IT disciplines are also eligible. Technical knowledge to understand detailed issues around security, and overall risk in IT. A self-starter with a high degree of confidence, and a conviction and ability to be able to gain the confidence and respect of the others, soliciting their ideas and suggestions. Ability to provide evaluated responses to inquiries and assessments related to information security standards (e g PCI: DSS, ISO27001, SOC1 and SOC 2, HI Trust) and processes from internal stakeholders and both potential and existing clients. Able to have enough expertise to drive a solution and solve issues, addressing risk. Detailed awareness of existing policies, processes, and procedures Collect/Locate evidence for completion of external certification and regulatory audit (ISO27001, PCI, SOC, HIPAA etc.) Experience of managing ISO 27001, PCI, SOC or HI Trust /HIPAA compliance Experience of working within BPO industry preferable Experience of working within Information Security Compliance Experience of conducting internal audits. Skilled in communicating information security related concepts to a broad range of technical and non-technical staff including internal and external stake holders. KEY ROLES AND RESPONSIBILITIES : To assist in the governance of external assurance and compliance. Review of Statements of Work, Master Service Agreements, and other contracts for security obligations and identify areas of exposure. Provide evaluated response to security questionnaires, RFI and RFPs Communicate requirements, areas to be audited and type of audit required, Changes/Updates etc. Review and assess submitted evidence Identify risks and regulatory compliance gaps. Assist in the lifecycle of project and action plans, ensuring responsibilities and deadlines for actions are assigned Immediately escalate serious gaps in compliance. Create and maintain documentation. Completes all special projects and other duties as assigned. Apply Now! WILLINGNESS TO RELOCATE TO CAPE TOWN IS ESSENTIAL. SHOULD THIS OPPORTUNITY NOT BE ALIGNED TO YOUR CAREER ASPIRATIONS, KINDLY FORWARD IT TO A FRIEND.
