Collections / Billing Administrator | Cipherwave | Johannesburg

CipherWave is a South African internet connectivity, voice and storage solutions provider that provides a range of products and solutions for connectivity, communication, and data storage Cipherwave own and manage network infrastructure to provide efficient, speedy service and support that our customers.
CipherWave prides itself on customer service and technical ability and as such is looking for the successful candidate to join the Finance team, this role is administrative and where you will be dealing with business customers, internal staff, and senior management resolve customer queries and revenue analysis.
Responsibilities and duties: Collect on overdue accountsUpdated the work in progress daily with customer feedbackSend out monthly and reminder statements to customersAssist with customer queries on ERP systemUpdate customer information as required on ERP systemEscalate risk / bad debt customers to managementManage the suspension process with sales and support teamPrepare and process monthly daily customer invoicing and provide billing updates to the supervisorAccurately process and reconcile all customer billing changesProcess customer voice reporting and billing from PortaPerform ad hoc account receivable and billing admin duties Desired skills & experience Excellent administrative and communication skillsComputer Literate (Microsoft Office Suit, Excel)Ability to work under pressureSelf-supervision as well as being able to work in a team environment At least 3 – 5 years' experience in an debtors and billing within the ICT telecommunications/ ISP industryComputer Literate and intermediate level in Microsoft Office Suit, Excel, Word, etcSenior certificate in accounting or administration Additional requirements: DiligentDetail orientatedTeam player Should you not hear back from us within 2 weeks of your application kindly deem your application unsuccessful.
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