Client Support For Us Healthcare Account (Medical Billing) - Cape Town, Sa

ISTA Personnel Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billers to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Account specific roles and responsibilities: Perform eligibility and benefits verification for treatments, hospitalizations, and procedures. Reviewing patient bills for accuracy and completeness and obtaining any missing information. Following up on unpaid claims within the standard billing cycle timeframe. Calling insurance companies regarding any discrepancy in payments if necessary Identifying and billing secondary or tertiary insurances. Job Description:  Provides customer support through different communication channels (phone, email, chat).  Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.  Collaborate with colleagues and different departments to resolve complex issues  Maintain accurate records on customer interactions, transaction, feedback, etc.  Requirements At least 1 year doing medical insurance and claims Experience supporting a client for medical claims, benefits, eligibilities, denials, appeals Knowledge in US Mecical Insurance (Medicare and Medicaid) Excellent verbal and written English skills Amenable to work from 3:00 PM or later Has stable internet connection and ample working space to work from home Has back-up internet connection Ensure you have at least 3 to 4 hours of power backup for laptop, with 2nd screen and internet connectivity, when load shedding happens. Benefits What can we offer you? Competitive salary and benefits Paid time off Performance appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Stong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives