You are responsible for driving the deliverables andoutputs that relate to the firm's Marketing and Brand Implementation team in Johannesburg. As these activities andtasks are impossible to do on your own, you are required to work across andwith other business services teams, who, along with you, must ensure that allyour duties (activities, tasks and projects) are delivered at the level requiredin terms of the dictates of the practice. As such, you will work closely withthe office services and building services team leaders and teams. The rolerequires the successful applicant to be available and able to work whenrequired in terms of the dictates of the practice, which may entail after-hoursand weekend work; and it is essential thatthe candidate has reliable transport and is able to attend to requests whichcould necessitate travel.
Your duties (activities, tasks and projects) aregoverned by various processes and responsibilities. This requires you to have strong organizational and timemanagement skills to ensure you achieve what is required and at the standardsexpected. In other words, you are required to have the skills needed to beresponsible for your own task scheduling and controls, and for the various processes you put in place and deploy, be it on a daily,weekly or monthly basis in order to complete your taskssuccessfully and within deadline, subject to the needs ofthe department/ team as a whole and the direction of your team leader.
Your focus must be on the effective delivery of theoutputs required, in accordance with the changing needs of the business.
Your duties and responsibilities include the keybusiness processes and functions set out hereunder. However, you agree andunderstand that your own role will develop, change and encompass other tasksand projects in accordance with the dictates of the practice, and what yourdepartment/team may be required to deliver to the business from time to time,or, on an ongoing basis, including acrossteams and outside the ordinary scope of your team's duties andresponsibilities.
Furthermore, your duties and responsibilities shouldnot be seen in isolation as it is expected that each team member, whilstretaining responsibility for their core duties (activities, tasks and projects) are required to proactively engage with and do whatever is necessary to contribute to the overall success of the team.
Your duties (activities, tasks and projects) will bemeasured in terms of:
time – constraints / deadlines / responsiveness / sense of urgency
volume – amount accomplished / ability to manage workloads
quality – fit for purpose / attention to detail / attitude / contribution / collegiality
skill – competency / aptitude and know how / willingness to learn and develop / accountability
cost-effectiveness – productivity / ROI / profitability
feedback – appropriate levels of feedback to manager / team leader on task status and matters arising
focus and direction – appropriate prioritization / flexibility / determination of workflows
Key businessprocesses and functions:
* Call centre support by answer incoming calls promptly and professionally, addressing customer inquiries, and requests; follow up on customer issues, provide updates, and gather feedback.
* Administration and generating necessary documentation such as capturing travel related information, compiling reports, call logging and related assignments and follow up on resolved or outstanding tasks
* Assisting with front office support by greeting guests with a warm and friendly demeanour, providing excellent customer service and addressing any inquiries or concerns promptly and professionally.
* Document handling, office services functions (copying, scanning, printing, binding, shredding. cross-team support including attending to all and any activity, task and project within the firm whether or not permanently assigned irrespective of the operational team generally responsible, escalating matters arising, and reporting.
EducationalQualifications and skills required:
* Grade 12
* Minimum 3 years' service experience in a large, professional facility and/or customer-focused environment
* Minimum 3 years' experience in office administration
* Customer service orientation
* Excellent communication skills (verbal and written)
* Proficient in the relevant computer software packages e.g. Microsoft Word, Outlook and Excel
#J-18808-Ljbffr
