Client Service Administrator

South Africa - Western Cape , Cape Town North – Bellville North, Loevenstein to Durbanville
Monthly Basic Salary (Death & Disability Cover, Market related, Negotiable)
An established and professional utilities management group is looking for a Client Service Administrator to join their team based in Bellville North, Cape Town.
Duties:
Providing a high standard of client service.
Resolving customer queries and requests from incoming calls and email correspondence.
Fax and email accounts to clients on request.
General administrative and ad-hoc tasks.
Excellent knowledge of Excel and report writing ability essential.

Requirements & Competencies:
Grade 12.
Previous experience in a client services environment in utilities will be an advantage.
Knowledge of customer service principles & practices.
- Microsoft OS office literate
Excellent problem-solving skills and able to perform under pressure.
Excellent client service.
Excellent business writing skills and telephone manner.
Fully Bilingual (Afrikaans and English).
Deadline and goal orientated.
Passion for service delivery.
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