Client Relationship Manager page is loaded Client Relationship Manager Apply locations Pinelands time type Full time posted on Posted 3 Days Ago job requisition id JR-53631 Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role is responsible for the complete end to end resolution of technical and complex client queries, escalations or complaints, whilst strengthening & maintaining relationships between clients/intermediaries and Old Mutual. The incumbent is individually accountable for achieving results through own efforts, often working across organizational boundaries to facilitate problem resolution. The role requires a technical understanding to approach and respond to queries raised. The role requires extensive knowledge of the Retirement Fund Admin value chain.Deals with technical and complex client queries or complaints and resolves issues to completion (sometimes as part of an escalation process).Responsible for the end-to-end finalisation of a query or complaint.Often works across organisational boundaries to facilitate problem resolution.No direct reports. Be able to work under pressure Must display sound planning & organising skills Proven problem solving skills and ability to take ownership for problems Self-motivated and action-orientated, with high levels of energy and self-confidence. A passionate team player Passionate about learning to keep abreast of developments and trends in area of expertise. Client Reporting Internal Claims Reporting Role qualifications and Experience: Matric or relevant tertiary qualification A minimum of 3 years experience in a financial services industry Computer literacy essential (Word/Excel/Outlook/Powerpoint) Strong desire to provide superior service Very strong analytical & logical reasoning skills. Excellent communication (verbal & written) and interpersonal skills Able to display tact, diplomacy & empathy Employee benefits experience Knowledge of pension fund administration & legislation Superfund product knowledge advantageous Old Mutual Compass, EMS and AWD System experience advantageous Skills
Claims Management, Claims Reporting, Client Relationship ManagementEducation
Matriculation Certificate (Matric) (Required)Closing Date
02 May 2024The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. The Old Mutual Story! About Us Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
#J-18808-Ljbffr
