PURPOSE OF THE ROLE:To ensure compliance in the Private Security Sector Provident Fund (PSSPF) by participating employers to the Pension Fund's Act of 1956 with specific emphasis to Section 13A.To ensure compliance in the National Bargaining Council Private Security Sector (NBCPSS) by all security companies in the industry.Inform and ensure that transgressing employers are charged LPI and pay it over to PSSPF or NBCPSSTo ensure employers who comply with the Act as per above are issued with Compliance Letters for PSSPF and Compliance Certificates for NBCPSSTo perform inspections as various employers and provide reports to NBCPSSTo deal with member complaints coming from the NBCPSS and to provide feedback on the complaintsTo keep participating employers up to date with PSSPF and NBCPSS industry information that affects both employers and their employees.To create and maintain relationships with all relevant stakeholders i.e. PSIRA, Unions etc.To manage the relationship between participating employers and the back office.To understand NBCPSS and PSSPF operational requirements and be able to explain to participating employers.Be responsible for new employer registration in their designated working regions for both the PSSPF and NBCPSSEnsure complete and accurate documents are sent to the back office for registration of new employersKEY ACTIVITIESInvestigate employer Non-Compliance with NBCPSS and PSSPFEnsure that compliant employers receive compliance certificates for both NBCPSS and PSSPFPerform employer inspections as required by the NBCPSSReceive and attend to stakeholder complaints and report on outcomesPerform PSSPF and NBCPSS awareness and member education for all stakeholdersRefer all employers requesting AOD arrangements to the Fund and be part of any sessions and outcomesEnsure that all new employers are registered with the PSSPF and NBCPSS as per the PSSPF SLA and Main Collective AgreementReporting and AdminSubmit weekly visits and engagements weeklyProvide a yearly and monthly planner for reviewAll travelling requests to be done in line with the year planner. Any urgent requests to be accompanied by motivation.Innovation and Team PlayerBe a team player at all times, meaning work well with your colleagues.Treat each client with respect.Build and maintain relationships at all levels with internal departments to enhance organisational effectiveness and efficiency.Relationship ManagementStrictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.Attend internal and external training required.Time ManagementExcellent time management.Flexible and ability to work under pressure and multitask.KPI 70% of employers must pay contributions on time and send schedules on time, portfolio of evidence to show effort to ensure objective is met.Portfolio of evidence on non-compliant employers and those that have been passed on to the legal team and legal and compliancePortfolio of evidence (inspection sheets) of all inspections carried out.No outstanding documentation of more than a month for new employer registrationsNumber of new employers registered versus total employers engagedPortfolio of evidence submitted to support all work doneEvidence of engagements with stakeholdersEmployer engagements per month and communication as per required deliverables to employers in your regions or portfolio.Portfolio of evidence for all employer engagementsEvidence of sharing of Fund and NBC information as and when requiredUpdated employer addressesAll reports submitted on time and accurateCOMPETENCIES REQUIREDMatricBasic Excel skillsCommunication (Written and Verbal)English (Business writing and email etiquette)Stakeholder management (CRM)Industry knowledge and at least 2 years Industry experienceAccuracy and attention to detailJudgement and Decision MakingWorking under pressure And Deadline drivenOrganizational skills / Planning and prioritizingInterpersonal skillsSettings goalsCross team collaborationInnovationManagement of timeCustomer serviceNegotiation skillsASSESSMENTIndustry knowledgeExcel – intermediateExcellent customer serviceTime management/PlanningNegotiation skillsEnglish (Reading, Speaking)Report writing
