Italian Speaking Customer Service Advisor

Brief CSSR Job description • Work for a prestigious airline brand on various work streams • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages • Work on airline reservations systems & handle voice calls in English & Italian including written correspondence. • Fully paid product and systems training provided. • Daily interactions with international passengers with queries and compliments • Required to meet specific key performance indicators and meet expected client service levels. • Demanding and time-sensitive call centre environment Requirements • Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered) • Located in South Africa preferable • Permanent residence permit/ South African ID holders only • Excellent Computer literacy & technical skills • No criminal record. • Flexibility to work shifts • Previous customer service experience preferred Employment terms and conditions 1. Remuneration: R190 000 CTC per annum 2. Full-time, Permanent contract: 40 hours per week at 8-9 hours shifts per day 3. Rotational shifts Mondays – Fridays include rotational Saturdays, Sundays & public holidays as operationally required. Working hours may be subject to change depending on client requirements. 4. Training: 4- 6 weeks (Fully Paid). 5. Probation period: 4 months 6. Health insurance benefit (Paid for by the Company) 7. Office-based or Remote position available PLEASE NOTE: Own home Fibre internet line & UPS solution required for work from home option.