Client Care Consultant (Digital & Printing)

Client Care Consultant (Digital & Printing) PRETORIA
Permanent
R7000
Client Care Consultant Our client in the Digital printing industry has an opening for a Client Care Consultant in their call Centre.
Job Specification: To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experienceEnsure all operational protocols are adhered to at all timesIdentifying opportunities to improve the service process and customer experienceHandle challenging customers in a highly pressurized environmentEnsure SLA, ring time and abandoned rate within agreed normsCapturing all customer interactions whether from email or telephonic on the Q-Photo CRM systemRequirements: Fully bilingual in English and Afrikaans in both verbal and written communication.Conflict managementQuality & customer focusedInfluencing and persuadingOvercoming objections and be assertiveTeam player & can work independently2-3 years previous experience in a Call Centre environment in sales or on-line supportUnderstanding of contact centre environment and technologyPreferably have a similar background such as copy centre or photography in general.Matric/ Diploma
 Please send Updated CV, Qualifications and last payslip to ******
AtripleA Recruitment and Temps
www.aaaa.co.za
Posted 2023-05-14
Please provide ALL the information requested below, to submit your CV:
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