Position: Centre Manager
Salary: Market related
Location: Cape Town
Job type: Permanent
Industry: Serviced Office Space
Reference Number: RDT.C.CM.10112023
COMPANY DESCRIPTION: Our client is a premium, serviced office provider is looking for an experienced Centre Manager to join their office space based in Cape Town.
JOB DESCRIPTION: A Centre Manager (CM) is responsible for the success of a Branch through his/her expertise in running a profitable business, retaining clients and exceeding client expectations. This position would have 7 direct reports: 2 x Receptionists and 5 x Cleaners.
MAIN DUTIES & RESPONSIBILITIES: Be the first point of contact for all clients when there is a complaint/query or a question on a daily basis, providing a friendly and solution-based serviceCreate an excellent first impression and a welcome feeling for any client or visitor, irrespective of where in the building the CM "bumps" into this personTakes pride in the appearance of the centre and ensure all areas are of a high standard (cleanliness/maintenance):Reception areaCafé / CanteenBusiness loungeMeeting roomsCanteen seating areaHot desk areaGymToiletsParking areaGarden (Where applicable)Is responsible for client retention in the centre byMeet with existing clients regarding possible expansionsUp sell existing clients that don't have certain products e.g.:§ Parking
§ Beverage fee
§ Making use of centre printer
§ Stationery orders through the centre team (with a 15% handling fee added)
§ IT Support
Host regular formal/informal meetings with clients to determine their experience with centre to date and comments good or bad – come up with solutions where needed.Exceed clients needs, handle complaints promptly and professionally. Ensure all communication is recorded and emailed to the client so that there is a paper trail.Become the point of contact for when clients need information and assistance, must have an in-depth understanding of all key services, products and amenities offered to clients and the ability to deliver in an exceptional and timely manner.Ensure that all client complaints/queries are handled until they are 100% resolved. Ensure entry of these issues onto weekly documentsAlways has true intention to go above and beyond the expectations of a client, must have an internal passion for customer service.Ensure NOM is always informed of all queries, complaints or compliments etc must be by email.Responsible for the preparation of offices before new clients move in:Setting up IT and TelephonesSetting up the office according to the clients specificationEnsure furniture is presentable and that there is nothing missingEnsure the "Snag list" is completed before client moves inEnsure welcome packs are ready for clients arrivalEnsure access tags, remote controls is all in order for client on arrivalOn arrival give clients the procedure to purchase WIFI vouchersIssue WIFI codes where neededIssue phone codes where neededMake sure the centre staff are aware of a new client move in especially canteen. Introduce the client to your teamRegistering IT Logs with IT (Copy NOM in)Ensure New Client Files are correct – ensure that there is a file for every new client before they start and that all documentation as per the "Sales Checklist" is in the file. If not it is the CM's duty to get the informationPurchase Orders:Ensure that the correct procedure is followed for any purchasesEnsure Purchase orders are completed correctly for purchasesPresent a purchase order payment list every Monday, before 3pm to the accounts departmentAge debtors:Is responsible for the center's age debtorsIs responsible for the collection of the debtorsWill follow instructions from the finance departmentChecking client payments are all up to date for rent roll on the 15th of a month: (Centre Specific) ? Canteen debtsCanteen debtsInternet usageBoardroom BookingsStationery ordersPrinting/copyingEnsure vending machine is properly stocked with variety of goods and is working properlyCleaning supplies:Purchasing of cleaning suppliesWeekly stock take of supplies (given by cleaners)Spot check weekly that stock take vs actual does correspondControl systems for suppliesCanteen:Purchase of stock – Hot meals, dry store goods, fresh produce, Nespresso pods, General purchases like milk/bread etc (Purchases must be CM approved)Continually be on the lookout for new suppliers & dealsStock take – Cook/Barista to present to daily, must include all perishable stock and non-perishable stockCM to do spot checks weekly "stock take vs actual"CM to present to Accounts: (Copy SF)§ Daily Cash Up
§ Daily sales
§ Stock Take Document
§ Responsible for Canteen Float Cash on hand
§ CM is responsible for the running of the canteen
Ensure the boardrooms are ready for client use if there are special requirements e.g.:Video/Telephone Conferencing (test prior to meeting)Lunch requirements (arrange for order to be taken at tea break)Beverage requirementsFlip chart, pensMust ensure that everything is in order before the client uses the boardroom.Provides admin support including but not limited to: (Along with receptionist)Organising courier servicesOrdering office suppliesPreparing and booking meeting roomsOther administration/secretarial dutiesDelegate duties and ensure deadlines are met and customer needs are met.Embraces the brand and sets an example for the team of high performance, providing motivation and coachingManages the fingerprint security system by instructing Reception and asking IT for assistanceOverseas the operations of the centre, including:RepairsMaintenance/operations (suppliers/plumbers etc.)Globe replacements (ensure all globes are working)Responsible for the front of house and centre housekeeping.Receptionist ensures attendance register is completed daily and gives to CM.CM to do a monthly audit of the attendance register for permanent & casual staff, complete the excel wage spreadsheet with a summary of leave taken, monies owed or re-imbursements due and supporting scanned documents sent to the NOMEmailing monthly rent roll list to accountsAttaining quotes and ordering furniture, signage, flags etc (NOM must approve)Assisting receptionist to answer the switchboard, welcome visitors at the entrance/gate through the intercom system (Centre Specific)Responsible for the cleaning staff and ensuring they carry out their duties effectively, to a high standard.Ensure cleaning staff daily schedules are always up to date and adhered to.Ensure gardener is sufficiently tasked with duties for the day, ensure the duties are carried out (centre specific)CM is responsible for all disciplinary meetings/actions (Guided by the NOM where needed)From time to time the CM may be required to do tasks for the company using his/her own vehicle and will be reimbursed for such.Assisting clients with printing, binding and copying (when receptionist is unable to)Keeping track of clients printing, binding, copying at reception printer (when reception is unable to)Relieve receptionist during lunch/leave or sick leaveIn the event that the Sales Executive (SE) is off ill, the CM must step in and assist with new potential leads for the day/walk in clients or must handle prior arranged new client meetings made by the SECM must always ensure mail is updated and all information is currentResponsible for mentoring and training of all existing and new staff within their teamResponsible for conducting performance appraisals with his/her direct teamManage the overall performance of his/her team to ensure they are meeting and exceeding expectations and company standardsTogether with the Human Resources Manager, address any staff issues/concerns directly with the staff memberEDUCATIONAL REQUIREMENTS: MatricRelevant tertiary qualificationEXPERIENCE AND SKILLS REQUIRED: Previous management experience required (at least 1 year but ideally 2-3 years)Sales experience requiredWorked in the serviced office space environment would be beneficialCandidates with hospitality background are also well suited to this type of roleSerious about working and getting things done as this role has multiple focuses (maintenance, HSE, sales, finance, managing budgets and expenses, managing a team)Strong admin skills neededPositiveCoordinatedAttention to detail (NB)Calm cool and collectedHigh level of professionalismFast learnerAbility to work well under pressureProblem solver/quick thinkerStructured personTO APPLY FOR THE POSITION, PLEASE FOLLOW THE LINK BELOW: https://www.careers-page.com/the-globevest-group-2/job/QW8V6WX9
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We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.
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