Functional Title: WorcesterCrisis Response Case Manager Reports To: Program Director
Position Summary: The City of Worcester Crisis Response Initiative provides clinical support 7 days per week, 24 hours per day in partnership with the Worcester Public Service, and first responders in the city of Worcester. The initiative serves individuals experiencing a mental health and/or substance use disorder and other social concerns. The Crisis Response Case Managers provide all levels of support and coordination of essential services to individuals and families requesting services at Community Healthlink through the Crisis Response Initiative. This role requires an understanding of CHL's mission, vision, and core values. This position requires candidates to gain knowledge of CHL's service lines to appropriately triage.
• Perform comprehensive case management intake assessment and develops plan with client for obtaining services needed.
• Complete initial behavioral health intake documentation as required by the program, payor, and regulatory bodies.
• Work collaboratively with the integrated team to coordinate the delivery of appropriate behavioral health and other support services, including coordinating supportive transitions in care providers. • Provide ongoing case management services to assist clients with obtaining various entitlements and benefits (i.e., SSI, EAEDC, MassHealth and other health insurance needs, addiction services, and other community resources).
• Assist clients in accessing transportation through existing resources or accessing new resources. • Responsible for ensuring that after care needs of clients are met through provision of appropriate referrals for community-based services including substance use disorder, mental health, medical, legal, rehabilitative social & vocational services, advocacy, and coordination of care including ongoing coordination with Central Intake Coordinator around facilitation of after care service plans. • Provide outreach as designated to community-based residents.
• Performs other related duties. Standard Staffing Level Responsibilities:
• Complies with established division and program policies, procedures, and objectives.
• Attends variety of meetings, conferences, and trainings as required or directed.
• Demonstrates use of quality improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors
• Maintains regular, reliable, and predictable attendance.
• Must be able to remain in a stationary position, often standing or sitting for extended periods of time.
• Must be able to lift and move objects up to 25 pounds for various needs The characteristics above are representative of those encountered while performing the essential functions of the position. Reasonable accommodations may be made if necessary in order to perform the essential functions
POSITION QUALIFICATIONS • Grade C02: Access Case Manager I: High school diploma/GED/HiSet required; Associates degree preferred
• Grade C04: Access Case Manager II: Requires a bachelor's degree; preferably in the field of psychology or human services
• Basic knowledge of CHL services and insurance requirements and reimbursement for these services
• Excellent oral communication and computer skills
• Working knowledge of Electronic Health Records (EHR)
• Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through.
• Requires personal and professional accountability, self-management, and initiative. Professional integrity and cultural competency.
• Ability to use office equipment, including copy machines, computers, printers, telephones
• Ability to organize complex tasks and meet deadlines.
• Current valid US-issued driver's license and registered, inspected, and insured automobile for work related purposes including transporting clients in a personal vehicle
• Must be able to pass a CORI background check
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