Business/ Process Analyst - Process Management

Closing date: 31 May 2024Development and review of the Standard Operating Procedures for all outsourced services as well as the internal operations;Review of the bus schedule as and when required,Optimize bus schedule to ensure optimal performance,Conduct weekly process audits;Review of performance standards;Implement and monitor continuous improvement initiatives;Compile and generate technical performance reports including:Generate;Trend analysis reports,Heat maps,Trips reports,Passenger reports,Fuel consumption,Kilometers reports,System Up/down time reports,System utilization reports,Customer complaints reportsIncident and accidents reports,Routes performance reports;Bus rotation and utilization reports.3-years NQF level 6 post graduate in Quality and Process management Minimum of 3 years experience.Knowledge of Bus Transportation is a plus