Candidate will be responsible to deliver a high standard of customer service and to meet customer needs. Identify areas for business optimisation including, but not limited to ineffective merging processes applied, investigating and reporting on reasons for urgent/ expedited deliveries that attract additional costs, doctors group consolidation, address validation and reducing the number of incorrect routing of parcels by updating and maintaining the Master Postal code list. Participate in ad-hoc projects which may be necessary for the Group at large. Adherence to company's Standard Operating Procedures (SOPs) and Good Pharmacy Practice (GPP).
Description Work Output · Identify areas for business optimisation including, but not limited to ineffective merging processes applied, investigating and reporting on reasons for urgent/ expedited deliveries that attract additional costs, doctors group consolidation, address validation and reducing the number of incorrect routing of parcels by updating and maintaining the Master Postal code list
· Minimise the number of parcels delivered to a patient's address by applying effective merging procedures
· Reduce the monthly amount spent on drive-aways by identifying areas for improvement and reporting back to business
· Optimise Dr's group consolidation by ensuring that Dr's Group addresses are captured correctly and identifying, correcting and reporting on instances where users removed Dr's group numbers.
· Reduce the number of parcels returned by identifying and reporting on parcels where a return could have been avoided
· Ability to prioritize work to achieve the required daily outcomes
· Accurately log errors t ensure accurate reporting to business
· Ensure outputs are within the company's Standard Operating Procedures (SOPs) and Good Pharmacy Practice (GPP)
· Adherence to good housekeeping practises
Customer Service · To deliver a high standard of customer service and to meet customer needs
· Good Collaboration with Colleagues and Management
· Adaptability and problem-solving capabilities
· Ability to identify and escalate problems through relevant channels
· Maintain good relationships with all departments
· Willingness to work overtime
· Self-initiative and willingness to constantly exceed expectations
Self-motivated
Productivity and availability standards met Productive and available 9 hours per day, (excluding reasonable bathroom breaks and 2x 15 minute tea breaks and ½ hour lunch break)
QUALIFICATIONS Grade 12
EXPERIENCE Min 2 years as QPBA
SAPC
TRAINING REQUIRED COMPETENCIES Verbal and written communication skills Empathy Accuracy Data capturing skills Interpersonal skills and relationship building skills #J-18808-Ljbffr
