Job DescriptionTo manage and grow a portfolio of Small and Medium Enterprises with high profit generationTo conclude telephonic sales aligned to set targets via focused campaigns to further entrench and increase profitability of the existing Business Banking and Commercial Base
Identifying customer needs and providing information on a broad range of the business's and groups products and services
Provide simple and complex sales support to clients relating to Transactional Banking, Product and Credit Sales through outbound technology platforms (telephony, sms, email, web, chat etc) campaigns to the Business Banking and Commercial Base
Maintain and develop new and existing relationships to customers through appropriate propositions and ethical sales methods, and relevant internal liaison, optimizing quality of service, business growth and customer satisfaction
Plan and priorities personal sales activities and customer/prospect contact towards achieving agreed business aims
Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships
Consistent delivery of high quality sales with each customer interaction with full accountability on client experience
Update the existing databases with changes and the status of each customer/prospective customer
Arrange/facilitate for the finalization of documentation and information to customers and related parties to conclude on sales
Understand and own key performance indicators track and improve own performance with Personal Development Plans and achievement of Sales Targets
Management of personal time and productivity
Manage risk and ensure adherence to compliance process
Qualification Requirements:
FAIS Compliant (RE5)
NQF5 (Financial)
2 year Customer Care/ Call Centre environment experience
Experience of dealing with high level customer queries in a Customer Care
environment
Job Details Application Closing Date
01/09/24 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.
Should you have any queries, please log it via MyQ .
About UsFirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa.
The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo, DirectAxis and MotoVantage. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group.
The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses.
The group's purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.
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