ROLE PURPOSEPlan, lead and direct the management of day to day activities of financial advisors through effective people and branch management in order to foster client centricity, increased productivity and enable operational sales excellence.
REQUIREMENTS
Grade 12/NQF 4 equivalent qualification
FAIS Representative Regulatory Exam Level 5 passed
120 FAIS related credits
Minimum 1 year managerial experience in overseeing the rendering of financial advice to fulfil the duties of a compliant key individual and be registered with the FSP
RESPONSIBILITIES AND WORK OUTPUTS
Teach, coach, mentor, and supervise financial advisers to meet and exceed performance standards and enable progression in their career path
Recruit, select and retain high quality financial advisors by ensuring an optimum mix of talent in each advisor category in order to build capability to meet current and future staffing needs in accordance with the manpower plan
Ensure that sales support zones are optimised to appropriately manage poor performance and minimise staff turn-over
Support and guide Financial Advisors through the decision making process by displaying exceptional product knowledge and customer centricity
Induct, develop and support financial advisers to meet and exceed performance and productivity standards in order to enable passionate and confident sales entrepreneurs
Manage and monitor activities of Financial Advisers through market allocation to ensure that each financial adviser has adequate and appropriate market access opportunities
Ensure that segmentation insights, information and toolkits are used to enable Financial Advisers to indentify and reach target segment customers
Ensure the applicable Branch meets and exceeds productivity, production and quality targets as determined
Provide competitor product and activity feedback to segment and product development teams in order to identify current and prospective sales opportunities
Adhere to high ethical standards and ensure Financial Advisors comply with all regulations/applicable laws as it applies to the entire branch
Ensure technical product and legislative knowledge is always current in order to advise on the most relevant and innovative client solutions and comply with governance requirements
Participate in tactical sales planning and implement the business plan for the branch as developed and agreed
Utilise the Distribution Management Operating System to monitor and manage financial performance
Identify entrepreneurial opportunities in every interaction and remain passionate, resilient, focused and organised
Timeously complete all administrative and reporting duties, including sales and marketing data tracking, feedback and business cases related to the role within the agreed timeframes
To be self-confident and self-motivated and relentlessly pursue targets and goals
Effectively manage time and ensure optimal productivity
Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
Provide regular reports on delivery of services against agreed service standards and in terms of overall client targets.
Provide authoritative, expertise and advice to clients and stakeholders
Build and maintain relationships with clients and internal and external stakeholders
Contribute to the process of developing client service standards in order to ensure clients receive clear and accurate information and are kept informed at all times
Manage the delivery on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
Make recommendations to improve client service and fair treatment of clients within area of responsibility
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values
Select and recruit suitably qualified talent in line with Employment Equity principles and MMI values
Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness
Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members
Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted
Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth
Effectively manage performance within the team in order to ensure business objectives are achieved
Encourage innovation, change agility and collaboration within the team
Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
Identify solutions to enhance cost effectiveness and increase operational efficiency.
Implement and provide input into governance processes, systems and legislation within area of specialisation.
Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes
Provide input into the risk identification processes development and communicate recommendations in the appropriate forum
COMPETENCIES REQUIRED
Business Acumen
Client/ Stakeholder Commitment
Drive for Results
Leads Change and Innovation
Motivating and Inspiring Team
Impact and Influence
Collaboration
Self-Awareness and Insight
