Associate Applications Engineer

Responsibilities:Providing fast and effective support to our clients via phone calls, emails, TeamViewer or on-siteSupport function in allocated specialized fields within the software packagePresenting of various training courses as allocated to each AEProviding demonstrations and technical insight into the various software packages to assist the sales team during the sales processReview customers' technical needs and assists higher level engineers in developing service solutions to meet these needsMonitoring existing systems and recommending improvementSharpen your knowledge on the software with its most recent functions and featuresImproving your knowledge through training and the certification programAssist with presentations/demonstrations at webinars/seminars/hands-on training and the launch eventsConducting implementations for customers on any of the SN productsAssist with the delivery of products to clients and ensure the customer is aware of Mecad and the support we provideFishing for potential leads when talking to customersAssist customers with consultation work if they do not have the knowledge or a license of a specific product.Trouble shoot customer issues and provide all test results and findings to us in a professional manner so that this information can be used by developers to enhance the productBe the link between customer and our productPosition Requirements:Formal Education & CertificationMatricKnowledge & ExperienceCustomer careUnderstanding of SOLIDWORKS or similar softwareKnowledge/Experience with SigmaNESTPersonal AttributesExcellent communication skillsEager to learnComfortable with different clients