Assistant Manager Investor Services And Onboarding

We are seeking an Assistant Manager, reporting to an Associate Director within the Hedge Division of Sanne, to develop and manage investor registers for funds administered by Sanne Group, as well as other investor registers for third-party funds.
This includes responsible for ensuring that all client relationships are managed in line with agreed service levels and that services and delivery is of the high standard expected by clients and Sanne Group.
The incumbent must be detail-oriented with the ability to multi-task, prioritize work assignments, communicate effectively with internal staff and clients, and complete assignments accurately and in a timely manner. Follow-through skills, supervisory and time management are critical elements of this position.

Key responsibilities
Identify the training and development needs of his/her team;
Mentor team members;
Authorise transactions in administration system and check month-end statements;
Ensure service levels are maintained;
Liaise with clients and assist with any queries from Fund Accounting, investors or fund managers;
Planning and controlling team workload and workflow;
Provide informal, on-the-job training for team members;
Liaise with other operational departments in respect of issues affecting the output of the Assistant Managers team;
Ensure that Investor Services procedures are correctly followed by the team under their supervision;
Ensure that subscriptions and redemption transactions are processed in a timely and accurate manner;
Ensure that contract notes and month-end statements are sent to clients within agreed deadlines;
Resolve client queries timeously;
Provide fund auditors with required information and explanations, as requested;
Suggest and implement Investor Services procedures and process improvements;
Ensure that all filing for this section is kept up to date and is performed in a neat and orderly manner;
Provide creation/liquidation information on regulated portfolios;
Process income distribution and prepare notices for distribution;
Prepare and distribute tax statements to investors as required; and
Conduct mandatory performance appraisals on team members and ad-hoc reviews.

Skills / experience
The successful candidate must have:
In depth experience dealing with external parties such as fund managers, administrators, auditors and investors;
Proven Supervisory experience;
Good knowledge of Investor Services processes;
Necessary management and interpersonal skills to manage a team of administrators;
Thorough knowledge of the different accounting methodologies used in the administration process;
A high level of attention to detail and accuracy in order to authorise transactions and check month-end statements and fund apportionments;
Ensure a high level of quality in the output of the Investor Services function;
Effective time-management skills to achieve deadlines;
A high level of problem-solving skills and
Exceptional communication skills.