Qualifications and Experience3-5 years in the financial services industry required.Relevant tertiary educationKnowledgeFinancial Services IndustryUnderstanding of FAIS and FICA legislationCompetenciesÂComputer skills: SharePoint; Microsoft Office (Excel, Word, Outlook essential)Experience with XPlanProfessional presence: as a representative of the organisation, a professional image and professional conduct are always expected and required.Resilient under pressureClient ServicesIs the point of contact for clients, ensuring the efficient delivery of client requirements on behalf of the Senior Wealth Planner(s)Take full responsibility for the implementation of administrative processes and controls in the Wealth Planning practice(s) (including all transactions, queries, reporting etc.).Liaison between Senior Wealth Planners and product providers (PPs).Equipped to follow the formal complaint resolution process.Operational support for Managers and CRMsAssistants align with the PCS CRMs to ensure complete PCS mandates and applications pre-population.All instructions to PM and CRMs initiated and maintained via XPlan tasks.OperationsAdministration relating to client transfers and new business transactions.Submission of intermediary appointment notes to relevant PPs.FICA and AML capture and checking on client onboard process.Checking of transition documentation to ensure completeness and accuracy in alignment with relevant client file checklist & lodgment rules.Arrange medicals for clients where required and follow up on outstanding requirements to ensure new business transactions are confirmed by the relevant PPs timeously.Providing an ongoing service and maintenance support function to the Senior Wealth Planner and his / her clients.Escalate with PPs regarding commissions/fees due to the Senior Wealth Planner.Office ManagementSupport the general office management, including reception, facilities, meeting room management, stationery, marketing material, etc.Submit orders for stationery, business cards, marketing brochures, client folders, etc., to the Operations Manager timeously to avoid running out of stock.IT & SystemsData capture of client demographic data on client relationship management system XPlan.Data integration between XPlan and Integrated Wealth Planning for handover to BDM or Senior Wealth Planner.Preparation of client portfolios using Astute and/or product provider information. Ensuring XPlan Policy Schedules are up to date and accurate.Client financial data capture (ASTUTE, PPs and manual).Ensure proper record-keeping.Extensive use of XPlan notes and tasks to manage client records and organization of practice.Maintain an accurate diary system. (XPlan & Outlook integration)Address all technology issues experienced by the Senior Wealth Planner and facilitate the solution - liaison with the IT support desk etc.NAV & KPIsFull awareness and understanding of the information available on NAV to support the Senior Wealth Planner(s).Track and monitor personal KPIs on NAV.Request assistance and guidance from POM where KPI scores reflect gaps.Liaise and orientate with the Senior Wealth Planner on all data and practice attributes on NAV.Marketing SupportAssist with the organization of client events in conjunction with the events coordinator, i.e. booking venues, RSVP management, event management, etc.Assisting Senior Wealth Planner at client events.Function as a primary point of contact for clients, thus strengthening client relationships.
