Time Type: Full Time Main Purpose of The Role: Commercial Support – Customer Visibility and Implementation Strategic Implementation Project Lead Internal Projects and Process Improvements (Best Practice) Internal & External Training – Customer Visibility tools System Super user and Application support Business Implementation Manager responsibility on EDI projects Reporting analyst for special customer reporting requirements Continuous Improvement Projects Minimum Requirements: Minimum of 4 years' Systems and Process experience in a Freight Forwarding environment Preference to Senior Systems and Processes. Consideration for Operational/ Supervisory role in either Operations, Account Management should they have suitable technical acumen and exposure to Systems. Qualifications: Matric (essential) Advantageous to have Industry level qualification/ tertiary qualification Computer packages Cargowise or other related Industry TMS, Microsoft Dynamics/ CRM software; Purchase Order Management Systems/ Customer Visibility platforms, Power BI, Understanding of EDI and API technologies and disciplines Duties and Responsibilities: Sales support of Customer Applications and Value Added services as defined – Purchase Order Management, Customer Visibility and online bookings, Connectivity Solutions and Advanced customer reporting, etc. Customer Innovation and Continuous Improvement Initiatives Communicate customer requirements for development Maintenance and enhancements of Customer Applications (Super user) Project Management on strategic Implementation projects nationally (subject to Scope qualification) First line support to National team – maintenance, setup, change management, error resolutions Document Development for training and Implementation according to standard best practice Internal and External training on Customer Applications, Connectivity and Reporting Vertical Development Support Managing and implementing complex Reporting requests and requirements Supporting continuous Improvement and process improvement initiatives as it relates to Internal or External processes – working with Robotics, Innovation and other teams on solutions. Lead and coordinate assigned strategic customer implementations within Division or Cross-divisional projects Effective engagement with the Global Network and teams to ensure origin/ destination requirements are implemented effectively Continuous Improvement initiatives Monitor, manage and track all major implementation projects keeping to deadlines and tracking costs related to Implementation and setup, through use of agreed project management software Co-ordinate and project manage customer EDI/ API integrations as per agreed methodology including customer engagement, scope, costing & User Acceptance Testing Contribute to content and maintenance of all templates, Work Instructions and Standard Operating Procedures Assist in creation, formulating and presenting of Training Material on a National Level as it applies to Implementation, EDI, specialized reporting & Order Management best practice Creating Product awareness and reinforcing best practice Added Advantages Strong Technical/ System acumen Deadline driven Strong administration and Communication skills Ability to connect with people and build solid relationships Pragmatic and hands-on approach Project Management skills Dynamic Ability to create and present presentations to both internal and external audiences Strong analytical skills Solution-minded
