Job Number 24078336
Job Category Finance & Accounting
Location Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Respond to and/or resolve questions, issues, or disputes from Marriott's Shared Service Center/guest. Process customer tax exemptions following government regulations. Review, reconcile, and process credit card vouchers and advance deposits. Monitor and audit gift certificate and incentive award redemption activity. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Anticipate and address guests' service needs; assist other employees to ensure proper coverage and prompt guest service. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. CRITICAL TASKS Policies and Procedures
Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Follow company and department policies and procedures. Perform other reasonable job duties as requested by Supervisors. Guest Relations
Address guests' service needs in a professional, positive, and timely manner. Assist other employees to ensure proper coverage and prompt guest service. Communication
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Provide assistance to coworkers, ensuring they understand their tasks. Speak to guests and co-workers using clear, appropriate and professional language. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Talk with and listen to other employees to effectively exchange information. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Working with Others
Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Partner with and assist others to promote an environment of teamwork and achieve common goals. Physical Tasks
Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. General Finance and Accounting
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Record, store, and/or analyze information using property software. Access computerized financial information to answer general questions as well as those related to specific accounts. Generate finance/accounting reports from computer system as needed. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Code documents according to company policies and procedures. Maintain accurate electronic spreadsheets for financial and accounting data. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Respond and/or resolve to questions, issues, or disputes from Marriott's Shared Service Center/guest. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. CRITICAL COMPETENCIES Analytical Skills
Arithmetic Computation Learning Computer Skills Problem Solving Decision-Making Interpersonal Skills
Team Work Customer Service Orientation Interpersonal Skills Diversity Relations Communications
Telephone Etiquette Skills Applied Reading Communication Listening English Language Proficiency Writing Form, Report, and Log Completion Personal Attributes
Integrity Dependability Adaptability/Flexibility Positive Demeanor Stress Tolerance Presentation Initiative Safety Orientation Organization
Detail Orientation Time Management Multi-Tasking Planning and Organizing General Finance and Accounting
Microsoft Office Analysis and Auditing
Financial Spreadsheets PREFERRED QUALIFICATIONS Education High school diploma/G.E.D. equivalent
Related Work Experience At least 1 year of related work experience, hospitality experience will be advantageous
Supervisory Experience No supervisory experience is required
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global?team, and become the best version of you.
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