2Ndline It Support Technician (Wan/Lan/Observium/Netflow Tools)

Overview: The successful candidate will manage both LAN and WAN networks, conduct research on the latest networking trends, and resolve system issues. Key Responsibilities: - Manage and configure the WAN and LAN networks to maintain a high-availability infrastructure. - Conduct timely remote infrastructure support and troubleshooting to meet SLAs. - Perform system improvements for optimal service delivery. - Administer IP addresses and maintain infrastructure security measures like access control, backups, and firewalls. - Oversee regular maintenance and upgrading of infrastructure at our offices and data centres, including cloud services. - Assist in research and design for data centre consolidations, cloud services, disaster recovery, and business continuity connectivity. - Coordinate with IT support teams and provide assistance when necessary. - Generate reports concerning infrastructure health, monitoring, and alerting. - Liaise with vendors, managers, and third-party partners. - Oversee telecommunications and maintain strong relationships with customers and other professionals. Other Requirements: - Willingness to assist Network Administrators with cross-functional tasks. - Comfortable with occasional night-time driving and working. - Proficient at liaising professionally with third-party service providers. - Familiar with UPS operational checks and maintenance regime requirements according to SLAs. Essential Qualifications and Experience: - Matric - A+ Certificate - N+ Certificate - Linux - 3 years' experience in a similar role - Network, desktop support, and hardware maintenance experience. Desirable Qualifications and Experience: - CCNA, Security+, LPIC 1, MCSE - Experience with DHCP, DNS, SMTP, Firewalls, VPN Solutions, and Active Directory. - Familiarity with networking fundamentals and protocols. Skills: - Excellent listening and communication skills - Good interpersonal and organisational skills - Solid problem-solving abilities - Knowledge of monitoring tools like Observium and Netflow If you are passionate about IT support, have strong technical skills, and enjoy working in a dynamic environment, we would love to hear from you!