Location: Longmeadow Business Park, Modderfontein, Johannesburg
Department: E-commerce
Reports To: Head of E-commerce
About Us:
SMD Technologies is a leading importer and distributor committed to bringing a diverse range of high-quality products to the South African market. Our portfolio includes not only tech brands but also furniture, baby goods, and other categories. We focus on both our proprietary brands as well as internationally renowned brands, striving for excellence and innovation across all sectors we serve. Our expanding e-commerce team is dedicated to driving growth and enhancing the online presence of our varied products.
Job Summary:
SMD Technologies is seeking a dynamic E-commerce Key Account Manager to join our expanding E-commerce team. This role focuses on cultivating and enhancing relationships with key buyers across online retail platforms, managing promotional activities, and driving sales growth through analytical and numbers-driven strategies. The successful candidate will be instrumental in unlocking growth, managing revenue-generating projects, and achieving online sales targets by collaborating closely with internal teams and leveraging data-driven insights for optimized performance.
Key Responsibilities:
- Forge and deepen relationships with key buyers at online retail platforms, ensuring a sustainable and productive partnership.
- Develop and execute comprehensive e-commerce strategies to stimulate growth and optimize account performance.
- Analyze sales data and market trends to identify opportunities for sales optimization and increased profitability.
- Collaborate with internal departments (supply chain, marketing, finance) to ensure seamless execution of sales strategies and promotional activities.
- Create and manage SEO-optimized product listings, monitor performance, and implement strategies to enhance conversion rates.
- Develop and maintain promotional calendars, ensuring alignment with platform and category strategies.
- Conduct in-depth analysis of sales results to identify and execute on opportunities for performance improvement.
Qualifications/Experience:
- Exceptional communication and interpersonal skills, essential for building strong relationships with retail key accounts both in-person and remotely.
- A strong background in retail key account management, demonstrating an ability to effectively manage and grow retail partnerships.
- Proactive, flexible, and adept at navigating changing scenarios in the retail distribution business.
- Technical adeptness with a good understanding of e-commerce platforms, digital marketing channels, and data analysis tools.
- Knowledge of conversion copywriting, buyer journey, traffic analysis, and reporting tools, with the ability to apply these in a retail context.
- Demonstrated ability to collaborate with internal departments to ensure seamless execution of sales strategies and promotional activities.
- Creative and strategic thinker with a strong analytical skill set, capable of delivering data-driven strategies to enhance account performance.
- Team-oriented, with excellent social and communication skills, enthusiasm, initiative, and perseverance.
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