The dispatch clerk is responsible for accurately packing and preparing outgoing orders and ensuring the correct handover thereof to customers.
DUTIES & RESPONSIBILITIESPrimaryProfessionally attend to clients arriving to collect orders.Checking picked stock received from warehouse staff according to the picking slip, ensuring the correct part numbers and quantities are assigned.Pack all outgoing external and replenishment orders, ensuring correct paperwork is attached.Dispatch correct orders to collecting customers, ensuring PODs are signed electronically.Dispatch orders to the collecting courier company, ensuring waybills are accurately completed, correctly signed on a daily basis and filed.Regularly updating the dispatch shelf whiteboards to ensure picked and packed orders are easily identified on the dispatch shelves.Managing the checking, packing, and dispatch of exports order, ensuring the correct paperwork is attached.Assist the driver with on-time preparation and packing of all orders on delivery and ensure all correct paperwork is attached.General housekeeping of the dispatch area, keeping shelves neat and tidy, and ensuring stock is packed on the correct shelves.SecondaryAssisting with quarterly stock takes.Manage recycling of packaging materials.Assisting with warehouse duties when required.GeneralEnsure all company policies and procedures are followed.Assist with tasks related to the company operations that might fall outside the above-mentioned responsibilities.REQUIREMENTSEssential Skills and ExperienceWritten and verbal communication skills.Experience in customer service will be advantageous.You need to be able to handle the many tasks associated with dispatch work, including clear communication and the ability to manage challenges as they arise.Organisation skills are crucial.QualificationsMatric certificateKey Performance Indicators (KPIs)Timeously attending to clients, having sales orders ready for clients & courier collections.Accuracy of dispatched orders and completeness of paperwork.Whiteboards are updated at all times and level of housekeeping.Stocktake results/ discrepancies.REPORTINGReports ToWarehouse ManagerDirect ReportsNoneLOCATIONTechnoswitch Head Office – 3 Ridge Road, Cussonia Park, Laser Park, Honeydew, 2170
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