Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients. Duties & Responsibilities. Purpose of position: Responsible for the day to day management of warehouse staff, ensure company's targets and objectives are met, meet customer requirements, ensure staff comply with health, safety and standard operating procedures. Duties: Ensure internal delivery processes are adhered to, to support despatch time windows. Lead follow up and resolve customer queries. Identify errors and eliminate root cause using robust counter-measures. Control of forklift and truck driver to ensure full operational capacity and achieve daily targets. Oversee any planned maintance of vehicles, machinery and equipment. Ensure security of warehouse environment and maintain access control. Provide a safe working environment, i.e. SHE procedures. Plan, coordinate and monitor the receipt, storage and despatch of goods. Ensure orders are processed efficiently, and that the delivery of goods meets the customers timeframes/requirements. Supervise and control order picking, goods in and goods out with accuracy and minimum handling and stock damage. Organise, facilitate and manage stock takes at set times. Responsible for driving "Standard Work" and a "Right First Time" product to customer. Operate visual delivery tracking systems. Ensure internal delivery processes are adhered to, support despatch time windows. Lead, follow up and resolve Customer concerns. Deliver efficiencies to support year on year operational budget reduction. Manage the implementation of engineering changes, production trials, model change and pilot build ensuring robust product life cycles. In conjunction with the Warehouse Manager, implement warehouse and management systems and working practices in line with best practice and continuous improvement. Monitor and review operational methods to facilitate both qualitative and quantitative improvements within the operation whilst ensuring continuous customer service. Monitor and maintain stock accuracy by ensuring the physical stock is in line with the warehouse management system and ensure all stock movements are recorded to ensure accuracy. Maintain the management of supplier return packaging. Record and communicate all shortage issues to the relevant Materials Analyst. Monitor stock levels in order to highlight minimum and excess levels and therefore prevent part shortages People Management. Maintain training matrix and ensure employees are adequately trained and competent within their role to ensure operational flexibility. Coach the team daily in order that a common goal is focused upon and those business objectives are met consistently. Planning, managing and adjusting staffing levels to meet daily operational requirements within the warehouse. Manage Manpower resource effectively to support customer delivery requirements and also Lean Manufacturing principles. Drive Company Absence Control Procedures to ensure maximum attendance levels. Administer holidays, sickness and timekeeping effectively. Deal with all personnel issues on shift including interaction with the Trade Union, in line with Company Policy and Collective Agreements. Supervise the warehouse team and manage day to day warehouse operations Relationship Management
