The successful incumbent should have a matric certification, an IT-related diploma or degree will be preferable.

Candidate Duties and Responsibilities:

Assisting clients with problems.
Performing software installations and version updates.
Setting up and monitoring SQL maintenance plans.

Minimum Requirements:

Matric minimum.
IT diploma or degree (preferable or completing).
Preferable with a minimum of one year's experience in a technical support centre.
The successful candidate should have the following technical skills:
SQL - good working knowledge (advance selects, inner join selects and updates, cursors, SQL maintenance plans, SQL monitoring and performance investigations).
Good knowledge of Windows Operating Systems (Server 20XX).
Understanding of websites and website installations (IIS and the structures and permissions therein).
Understanding of network infrastructure.

Job Attributes:

Excellent problem-solving skills.
Able to deal with customer over a phone - communicate clearly.
Excellent communication skills in English (written and spoken).
Must be willing to work hours as per our support schedule (weekends/public holidays/shifts/standby/after hours on a rotational basis).
Good work ethic and ability to work within a team.
Ability to learn new technologies.