Posting DateMay 12, 2021
Job Number21046065
Job CategoryFood and Beverage & Culinary
LocationProtea Hotel Fire & Ice! Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Johannesburg, South Africa VIEW ON MAP
BrandProtea Hotels
ScheduleFull-Time
Relocation?N
Position TypeNon-Management
Located Remotely?N
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 90 hotels across South Africa, Zambia, Nigeria, Namibia, Ghana, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today!
POSITION SUMMARY
Perform duties of a waiter/waitress in any area of the Hotel as directed by Management
Sets up service areas prior to service by cleaning the area and preparing service
Upselling of all Food and Beverage items.
Take orders from GUESTS, set up accordingly and serve food and beverages according to standard.
Acquisition and Maintenance of GUESTS by anticipating, meeting and exceeding GUESTS’ expectations by delivering exceptional service with great attitude, commitment and professionalism
Meet and greet all our GUESTS with a friendly and welcoming smile
Be responsible to handle various payments including cash and credit cards and be responsible for any shortages thereof
Operate point of sale system and doing cash up daily
Maintaining high standards of safety and cleanliness in all areas
Deal with GUEST complaints and queries immediately and efficiently
Cleans restaurant / buffet area after service and prepare areas for the following service time
Ensuring storerooms are neat and clean
Conference & Banqueting service and set ups
Assist with basic count of stock items
The employee is familiar with and performs to the minimum GUEST Service Standards laid down within his/ her area of work and responsibility
The following are the requirements:
Grade 12 (Matric) or equivalent
Recent work experience in a same or similar position
Excellent communication skills in English, written, verbal and telephone etiquette
Excellent GUEST relations skills, GUEST service driven, extremely passionate for this industry, a TEAM player with a positive attitude
Well groomed, presentable and professional manner
Ability to work shifts, including weekends and public holidays
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
