ROLE PURPOSEResponsible to provide Experience design direction and design leadership to a multi-disciplinary team of specialists who are committed to designing the future of financial services and delivering unique and innovative digital solutions and experiences. This role requires solid experience with the facilitation of design thinking and collaboration sessions, stakeholder management, User Experience design, User Interface principles and team leadership.
RESPONSIBILITIES AND WORK OUTPUTS
Ensure the best possible User Experience for the Momentum digital channels
Facilitate UCD approach for all omnichannel projects (facilitate workshops)
Produce user research, journey maps, wireframes and user testing (artifacts need to be produced and overseen)
Provide clear design direction and design strategy for internal and external stakeholders
Work closely with UX manager, channel managers and other stakeholder for strategic input, roadmap alignment and project planning
Compile reporting on platform and feature performance
Analyse research and provide insights and recommendations for further enhancements and optimisation
Manage a team of (6+) UX designers to execute on platform designs and omnichannel UX and UI designs
Guide designers to work in alignment with UX, platform and omnichannel strategy
Contribute to the recruitment, coaching and developing UX/UI skills within the team
Create and maintain and share “future-view” design to ensure channel consistency and alignment with overall user experience and business strategy
Business Acumen ; Understand how the business operates ,organization skills, collaboration, facilitation, team management, ability to multi-task, good communication skills, strategic thinking
Performance and Growth (People)
Encourage a culture of innovation, exploration and teamwork.
Line manage 6+ UX/UI designers
Coaching and developing UX/UI skills and design talent within the team.
COMPETENCIES REQUIRED
Competencies required
Business Acumen
Understand the business, channel and user experience strategy. Provide design direction to best meet customer and business goals
Customer/ Stakeholder Commitment
Anticipates, meets and exceeds customers and stakeholders' expectations. Has a high operational accountability and directly influences customer service through design.
Drive for Results
Requires good time-management skills and the ability to work under pressure.
Leads Change and Innovation
Challenge the status quo, does what is right for the business and the customer, and encourage continuous improvement and innovation.
Team player
Create and maintain an open, positive working environment.
Collaboration
Team spirit: strong communication skills to collaborate with various stakeholders
Self-awareness and insight
Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure.
Diversity and Inclusiveness
Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.
Growing talent and UX maturity
Contribute to the coaching and developing UX/UI skills and to growing design talent within the team. Promote and educate the importance of Customer & User Experience to internal and external teams.
EXPERIENCE AND QUALIFICATIONS
4+ years UI/UX experience
A portfolio of recent work done
Experience with qualitative and quantitively research
Financial services experience is an advantage
Experience with facilitation of design thinking/ stakeholder collaboration session
Matric (essential)
Bachelor’s Degree in or related qualification (essential)
Certified Usability Analyst (CUA) or similar certification would be desirable.
