Universal Advisor

Time left to apply: End Date: June 11, 2025 (3 days left to apply)
Job Requisition ID: R34989
Job DescriptionTo provide a positive customer experience by being helpful and sensitive to customer needs and expectations, providing product solutions, and directing customers to the correct channel (eChannels and Self Service) while adhering to policy and process.
Connect with our customers by living up to our brand promise of "how we can help you" at all times.Communicate with our customers in a way they fully understand, providing helpful solutions and products based on their needs.Always conduct oneself ethically.Adhere to the TCF (Treating Customer Fairly) principles in all actions.Identify and cross-sell products aligned with customer needs.Maximize channel optimization opportunities aligned with customer needs.Support activities that contain and reduce costs.Optimize every customer interaction to migrate or convert customers to eChannels and encourage use of digital and self-service channels.Comply with procedures and processes outlined in business guidelines and understand associated risks.Fulfilling transactions above the benchmark and providing an exceptional customer experience.Demonstrate behavior in support of organizational values.Take accountability for personal performance and career development.Enhance knowledge and skills through role-specific training via eCareers.Contribute to the overall effectiveness and success of the team.Maintain adaptability to changing business and customer needs.Job DetailsNote: Applications will not be accepted after June 11, 2025.
Please submit your application before the deadline. All appointments will adhere to FirstRand Group's Employment Equity plan.
The Bank supports the recruitment and advancement of individuals with disabilities.
Candidates may voluntarily disclose disability information, which will be kept confidential unless required by law.
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If you have any queries, please log them via MyQ.
About UsFNB serves retail and commercial customers with a range of financial products, including insurance, savings, investments, and digital solutions.
Recognized globally for its brand strength and awards, FNB offers numerous opportunities for a rewarding career, especially for those passionate about making a meaningful impact.

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