Universal Advisor

Time left to apply: End Date: June 11, 2025 (3 days left to apply)

Job requisition id: R34989

Job Description To provide a positive customer experience by being helpful and sensitive to customer needs, expectations, and providing product solutions, including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Connect with our customers by living up to our brand promise of "how we can help you" at all times. Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs. Always conduct themselves in an ethical manner. Adhere to the TCF (Treating Customer Fairly) principles in all that you do. Identify and sell/cross-sell products aligned to customer needs. Maximise channel optimisation opportunities identified aligned to customer needs. Ensure activities support cost containment and reduction. Optimise every customer interaction to migrate or convert customers to eChannels and/or encourage use of digital and self-service channels. Always comply with procedures and processes contained in the relevant business guidelines and understand the risks associated with decisions. Fulfilling transactions above the benchmark set and providing an exceptional customer experience. Demonstrate behaviour in support of the organisational values. Takes accountability for own performance, personal and career development. Improve knowledge and competencies by completing training specific for role as per eCareers. Contribute to the overall effectiveness and success of the team. Maintain an ability to adapt to ever-changing business and customer needs. Job Details Note: Applications will not be accepted on or after 11/06/25.
Kindly submit applications before the closing date. All appointments will be made in line with FirstRand Group's Employment Equity plan.
The Bank supports the recruitment and advancement of individuals with disabilities.
Candidates can disclose disability information voluntarily.
This information will be kept confidential unless required by law.

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About Us FNB serves retail and commercial customers, offering insurance, savings, investment products, and digital solutions to navigate everyday challenges and opportunities.
Recognized globally, FNB has won multiple awards, including the Strongest Banking Brand in the World (2023).
Join us to build an exciting and rewarding career and make a meaningful impact.

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